APS4 Practice Officer - Veterans Mental Health Service

_{10th November, 2026}

APS4 Practice Officer - Veterans Mental Health Service 

• $54.88- $58.53 an hour + Super
• Government Department role, long term contract
• Full time position 

ACM Healthcare is working on behalf of a Federal Government Department to source an experienced Practice Officer to work within a Mental Health Practice working with Veterans. This is a 12 month contract at an APS4 level. 
 
Practice Officers assist in front line customer service for clients accessing services for Veterans and Families Counselling. This customer service is provided in person (at front reception) or via telephone. In addition, they provide operational and administrative support to the regional clinical service delivery staff to ensure quality services.
 
Duties:

• Support Level 3 Service Support Officers including monitoring performance, setting priorities, task allocation, and identification of training needs.
• Provide front-of-house and administrative support, including data entry, record keeping, and coordination of client referrals.
• Act as the first point of escalation for enquiries from clients, providers, and stakeholders.
• Support the delivery of group programs and workshops through effective administration.
• Assist with onboarding and training of new staff and contracted providers.
• Undertake financial tasks such as processing invoices, reconciling payments, and tracking expenditure.
• Manage office operations including assets, IT, travel, and property resources.
• Contribute to reporting, compliance, audits, and quality assurance activities.

Mandatory Requirements:

• Demonstrated experience within business operations, supporting service delivery within a medical/health service, or a government environment, and strong written and verbal communication experience
• Working with Children (WWC) and/or Vulnerable People Checks/Clearance must be obtained prior to commencement.
• As this role is within a Federal Government department it is a required to be an Australian Citizen at time of commencement 

CONTACT:
Catherine to discuss this role further or inquire about our other positions available catherine@acmhealthcare.com.au