Customer Service Officer

Customer Service/Front Office Worker wanted in Mackay! Apply and take your career to new heights!

Your new company 
Our client plays a vital role in servicing Central Queensland’s industrial, commercial, and healthcare sectors. It offers a wide range of gases, welding equipment, and safety products, with convenient options for online ordering and in-store pickup. Their Mackay yard is equipped to handle cylinder exchanges, refills, and provides expert support for gas-related applications. They are known to be a regional hub, known for its reliability, efficiency, and strong customer service.Your new role 

Manage incoming phone calls and act as the first point of contact for customer enquiries

Respond to email enquiries and provide timely, professional customer support

Assist customers with product selection, providing information and guidance based on their needs

Support the sales team with day-to-day customer service and administrative tasks

Assist with merchandising, product displays and maintaining a well-presented sales floor

Process customer enquiries accurately and ensure follow-up is completed where required

Maintain product and customer information and assist with general data entry

Liaise with internal team members to ensure customer requests are actioned efficiently

Provide general administrative and operational support during busy periods

What you'll need to succeed 

Previous experience in customer service, retail, sales administration or a similar customer-facing role

Strong organisational skills with the ability to multitask and manage competing priorities

Comfortable working in a busy, fast-paced sales environment

Strong attention to detail and ability to follow through on customer enquiries

Proactive and team-focused approach with a willingness to assist across different areas

Basic computer and administration skills, including confidence responding to emails and completing data entry

Ability to provide contactable referees

What you'll get in return 
If successful in this role, you’ll enjoy a competitive hourly rate plus super, with weekly pay. This is an ongoing opportunity with the potential to transition into a permanent position if all goes well. You’ll work a Monday to Friday schedule, ensuring you're home every evening, with the hours of 7:30am – 4:30pm. The role offers a supportive team environment and the chance to build on your skills and experience as part of a well-established operation.What you need to do now 
If you’re interested in this role, applications can be submitted via the “apply now” button. Please ensure you are submitting an up-to-date CV. If you have any further questions, please contact Tanaya Tolson on (07) 4960 1126.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.#3025273