Client Support Officer

Established Tasmanian Insurance business seeking a Client Support Officer to join their team.

Your new company 
This established and respected Tasmanian business is seeking a Client Support Officer to join its Launceston team. Working within a professional and customer-focused environment, you'll play an important role supporting clients, processing documentation and helping deliver a high level of service across a broad client portfolio. The position offers long-term career opportunities, ongoing training and the chance to be part of a close-knit team that values relationships, service and community connections.Your new role 
As Client Support Officer, you'll provide administration and client support across a variety of insurance and customer service activities. You will work closely with colleagues and clients to ensure policies, claims and account administration are processed accurately and efficiently.Key responsibilities include:

• Delivering exceptional customer service to clients and stakeholders
• Responding to client enquiries and escalating issues when required
• Supporting the processing of new business, renewals, endorsements and policy changes
• Maintaining accurate client records and documentation
• Assisting with claims administration and coordination
• Completing banking, receipting and general office administration duties
• Supporting a positive and professional client experience at every interaction

What you'll need to succeed 
To be successful in this position, you'll be a highly organised and customer-focused professional who enjoys building relationships and providing quality service.You will demonstrate:

• Previous experience in customer service, administration, banking, insurance, financial services or a similar client-focused environment
• Strong communication and relationship-building skills
• Excellent attention to detail and organisational abilities
• Confident computer skills and experience using Microsoft Office applications
• A positive attitude with a willingness to learn

What you'll get in return 

Full-time permanent position

Attractive salary package

On-site parking

Supportive and collaborative team environment

Ongoing training and professional development opportunities

Opportunity to develop a long-term career within a stable and respected organisation.

What you need to do now 
If you're interested in this position, click 'Apply Now' or contact Emily Nuttall at Hays via 6108 5556 or Emily.Nuttall@hays.com.au for a confidential discussion about your career.

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