Reservations Manager

  Purpose As Reservations Manager, your role is pivotal in shaping exceptional guest experiences, from their initial inquiry to their arrival. Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers. With your enthusiastic guidance, you will inspire the Reservations crew to excel in their roles and consistently deliver outstanding customer service.   Primary Responsibilities Take the helm and guide the reservations’ day-to-day operations with expertise Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers Facilitate the on boarding process for new team members, ensuring they are equipped with the necessary skills and knowledge to excel in their roles Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay Safely and securely handle payment transactions, verifying billing details for accuracy Assist in resolving guest complaints or issues related to reservations, billing, or room assignments   Skills and Experience Experience as a Reservations or Front Office Team Leader, ready to flex your leadership skills and take the next step in your career Masterful in the art of both written and spoken communication Proficiency in using reservation and property management systems is a plus The knack for juggling multiple tasks, thriving under pressure, and quick thinking to address issues or guest concerns is a must Team player with a positive attitude and willingness to go the extra mile Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays