Consultant Gig #988–Sydney–CRM Embedment Support
- Location
- Sydney, NSW
- Type
- Full-time
- Salary
- $1,750 a day
Client A prestigious client of ICG is embarking on an enterprise-wide digital transformation centred around implementing a next-generation industry-specific CRM platform. This initiative aims to modernise operations, …
About the role
Client
A prestigious client of ICG is embarking on an enterprise-wide digital transformation centred around implementing a next-generation industry-specific CRM platform. This initiative aims to modernise operations, consolidate systems, and leverage data analytics for strategic decision-making across their diverse business units. We seek an exceptional technology consultant to help shape our proposal and drive successful project execution
The project is world-class in nature and will require CRM expertise that satisfies the needs of a complex multi-dimensional entertainment, education, recreation, accommodation, conference and event space, with the fusion of leading and bleeding-edge technologies which will be showcased to local and global clients
-
Develop a comprehensive training strategy to support the adoption of a new CRM platform by a small marketing and communications team.
-
Create user guides and training materials that will help users understand the new workflow
-
Conduct training sessions for different user groups
-
Support change management initiatives
-
Enable knowledge transfer to internal teams
Skills and experience required:
-
10+ years of enterprise CRM implementation experience
-
Deep expertise in modern CRM platforms and industry trends. Tessitura CRM experience and knowledge preferred.
-
Proven track record in large-scale digital transformation projects
-
Excellence in stakeholder management and communication
-
Change management and training delivery expertise
Start date: 4-8 Weeks, support will be on a part-time basis and be propositional to ability to add value Duration: we anticipate 2.5 - 3 days a week, depending on the stage of the project
Rate: The daily rate to the consultant will be AUD$1,750+ per day, reflecting the
seniority required and part time nature of the role
-
-----------------------------------------------------------------------------------------------
|