National Service Manager

_{06th November, 2026}

Industrial Equipment
National Operations
Service Leadership

An established organisation within the industrial equipment sector is seeking an experienced National Service Manager to lead and develop its national service operations.

This is a senior leadership opportunity for a commercially focused professional with a strong technical background and proven experience managing service teams, customer relationships and operational performance across multiple locations.

Key Responsibilities

• Lead and manage national field service operations and technical service teams.
• Oversee equipment servicing, maintenance, repairs and technical support.
• Develop service strategies to improve productivity, efficiency and customer satisfaction.
• Manage service scheduling, workforce allocation and resource planning.
• Monitor service performance, budgets, costs and operational KPIs.
• Develop and maintain relationships with key customers and suppliers.
• Lead, mentor and develop service managers, technicians and field personnel.
• Identify opportunities to improve service delivery, profitability and operational capability.
• Ensure compliance with workplace health and safety and relevant industry standards.

About You

• Proven experience in a National Service Manager, Service Operations Manager or similar senior role.
• Background within industrial equipment, machinery, engineering or technical service environments.
• Experience managing geographically dispersed field service teams.
• Strong understanding of equipment maintenance, repairs and technical support.
• Commercially astute with experience managing budgets and operational performance.
• Strong leadership, communication and customer relationship skills.
• Demonstrated ability to drive service improvements and business growth.

The Opportunity
An opportunity to take ownership of a national service function within an established industrial equipment business, with the scope to influence service strategy, strengthen customer relationships and drive operational performance.

For a confidential discussion, contact Symmetry HR.