Order Processing & Customer Service Officer

Your new company 
Join an established, family-owned wholesale supplier operating within the cleaning and food service products industry. Based in Smithfield, this growing organisation offers a fast-paced, collaborative and customer-focused environment with a friendly and engaging culture.


Your new role 
As the Customer Service Officer, you will be responsible for delivering a high level of service while supporting customers throughout the order and delivery process. You will work closely with the Sales, Warehouse and Shipping teams and act as a key point of contact for the business.

• Managing incoming customer calls and enquiries
• Entering and processing customer orders
• Using Warehouse Management Systems to manage orders
• Providing product information and support
• Resolving customer issues in a professional manner
• Coordinating and booking outbound deliveries
• Making outbound product promotional calls
• Supporting the Sales, Warehouse and Shipping teams
• Processing credit card payments and credit applications
• Maintaining customer records and master files
• Managing special pricing forms, open orders and backorders
• Completing general administrative duties

• SAP B1 (Business One) is a non negotiable
• Previous customer service and order processing experience 
• Previous experience using a Warehouse Management System
• Strong order processing and administrative skills
• Excellent verbal and written communication skills
• A professional and customer-focused approach
• Strong attention to detail and organisational skills
• The ability to learn quickly and work effectively in a fast-paced environment
• Experience using Microsoft Office, particularly Excel

• $37.50 + $40 p/h + super 
  
• Temp to Perm Opportunity
  
• Free onsite parking
  
• Supportive and Fun Culture