Listed 4 weeks ago
Client Services Coordinator
Client & Sales Administration
- Location
- Melbourne, VIC
- Type
- Full-time
About the role
Our client, a well established accounting and advisory firm, is seeking an experienced Administrator / Client Services Coordinator to join their Melbourne office.
You will join a busy accounting team, providing administrative support to ensure day to day operations run smoothly, while working closely with accountants and senior staff in a collaborative professional services environment.
This role suits someone with 2+ years’ experience in an administrative role within an accounting firm, who brings strong communication skills, professionalism, and a client focused approach.
Key Responsibilities
- Manage client services and practice administration tasks, including document preparation, record keeping, payment processing, and general office support
- Handle ATO correspondence and assist with lodgements, including updating client details, managing payment plans, and preparing GIC remission requests and related changes
- Support IAS/BAS lodgements and broader taxation compliance obligations, ensuring accuracy and timely submission
- Support ASIC compliance requirements, including preparation and maintenance of company lodgements, statutory records, and client registers
- Coordinate client communications and front office operations, including meeting and greeting clients, answering calls, and managing enquiries
- Maintain and update client databases, compliance documentation, scheduling, and workflow tracking to support efficient client service delivery
About you
- Previous experience in a Receptionist, Administrator, or Client Services role within professional services, ideally in an accounting environment.
- Experience with Xero, FYI Docs, Fusedocs, Fusign, ATOmate, XPM is highly regarded
- Immaculate presentation and professional communication style
- Strong client service focus
- Excellent organisational and time management skills
- Ability to prioritise and work under pressure
- Strong Microsoft Office skills (Word, PowerPoint, Excel, Outlook)
- Exceptional interpersonal skills and ability to liaise with a wide range of stakeholders
- Proactive, reliable and punctual
- Willingness to learn and take initiative
Whats on offer
- Opportunity to join a reputable accounting firm
- Supportive and professional team environment
- Long term career development opportunities
- Varied and engaging front of house role
