Senior Salesforce Application Support Analyst

Exciting opportunity to work with a Federal Client || Flexibility of working in Hybrid role | Long Term

Role: Salesforce Application Support || Hybrid Opportunity || 12 Months Long ContractLocation: Melbourne, VIC / Geelong, VIC / Canberra, ACT / Surry Hills ,NSW (3 Days/Week In Office)

Key Responsibilities

• Provide Level 2 application support and resolve complex Salesforce incidents.
• Mentor junior team members and manage critical incidents.
• Apply ITIL practices for incident, request, and service management.
• Coordinate releases, UAT/BVT, change management, and CAB activities.
• Analyse data and identify trends/root causes using Excel.
• Manage internal and external stakeholders and communicate technical issues effectively.

Essential Skills

• Salesforce Admin certification: ADM211 or minimum ADM201.
• 7+ years’ experience within the Salesforce ecosystem.
• Hands-on team management experience in an enterprise Salesforce environment.
• Strong service delivery and stakeholder management experience.
• Experience with Salesforce Vlocity, Service Cloud, Einstein Analytics and/or Health Cloud.
• Experience using GitLab for Salesforce deployments.
• Strong troubleshooting, ITIL, and Excel reporting skills.

Desirable

• ITIL Foundation certification.
• Jira and Confluence experience.
• Good understanding of Agile/Scrum methodologies.

What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If you're interested in this role send your updated CV at arjun.singh@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply!What you need to do now
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