ServiceNow Engineer / Admin (AU Citizens)

The ServiceNow Engineer / Administrator will be responsible for the day-to-day administration, configuration, and support of the ServiceNow platform. The role includes supporting implementations, deployments, upgrades, and ensuring the platform operates securely and reliably in a Government environment.

Administer and support the ServiceNow platform

Configure ITSM modules (Incident, Change, Problem, Request)

Manage users, roles, groups, and access controls

Support ServiceNow implementations, deployments, and upgrades

Perform platform configuration including workflows, forms, and UI policies

Monitor system performance and resolve platform issues

Support testing, deployment, and post-go-live activities

Maintain technical and operational documentation

Ensure platform compliance with Government security and governance standards

3+ years’ experience as a ServiceNow Engineer or Administrator

Strong hands-on experience with ServiceNow administration and configuration

Good understanding of ITSM and ITIL processes

Experience supporting ServiceNow deployments and upgrades

Ability to troubleshoot and resolve platform issues

Strong communication and documentation skills

ServiceNow certification (CSA or equivalent)

Experience working in Government or regulated environments

Exposure to integrations and reporting