Level 2 Support

Your new company 
Join a growing, people-focused Managed Service Provider and IT consultancy with an established global presence and a growing Australian operation. You’ll be joining a collaborative Sydney team supporting a diverse client base across sectors including government, education, manufacturing and social housing.
The organisation offers a genuinely flexible working culture, strong technical support and plenty of opportunity to develop your career. You’ll work in an environment where you can broaden your skills across support, networking, infrastructure and project delivery.

Your new role 
You’ll work across Level 2 Service Desk support, NOC/network operations, technical escalations and on-site client support. You’ll take ownership of technical issues while gaining exposure to Microsoft 365, infrastructure, networking, security and project work.
This is a hybrid position offering 2 days per week working from home, with the remaining 3 days split between the Sydney office and client sites depending on requirements.
You’ll work across technologies including Microsoft 365, Intune, Entra ID, Windows Server, Active Directory, Hyper-V, Veeam and networking. This is a great opportunity for someone who enjoys the variety of an MSP environment and wants to continue developing their networking and infrastructure skills.
What you'll need to succeed