Administrator - Service Operations

Reporting to the Branch Manager, the Administrator – Service Operations will play an integral part in supporting our Bunbury branch across a wide range of administrative and customer tasks.

You will engage with customers and visitors, ensuring compliance with site entry requirements while delivering exceptional customer service. In addition, you will coordinate a broad range of day-to-day administrative activities, respond to enquiries, resolve issues, and provide essential support to ensure the efficient operation of the branch

Roster – Monday – Friday, 8.5 Hrs (Including unpaid meal break)
Location: Bunbury, WA

What You'll Do:

• Deliver exceptional administrative and customer support across WesTrac's operations network, ensuring requests are actioned accurately and efficiently.
• Coordinate employee onboarding, mobilisation, travel, accommodation, training and workforce administration activities.
• Maintain business records, compliance documentation, training matrices and quality assurance systems to support operational excellence.
• Provide procurement, finance administration support, including purchase requisitions, invoicing and expense processing.
• Support site, branch and contract operations through effective stakeholder communication, scheduling and coordination activities.
• Contribute to continuous improvement initiatives that enhance efficiency, service delivery and customer experience.

Skills & Experience:

• Excellent communication skills – interpersonal, written and verbal.
• Excellent customer service skills with the ability to build and maintain successful working relationships.
• Strong computer literacy skills, Microsoft Office proficiency and SAP Concur experience desirable.
• Time management, planning and organisational skills with the ability manage multiple priorities to meet objectives.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6698