ITS Works Monitoring Officer

Goal Indigenous Services are seeking an ITS Works Monitoring Officer to monitor road network conditions, manage incoming faults and incidents, and coordinate timely operational responses.

You will play an important role in supporting safe, reliable transport operations while maintaining accurate records and ensuring compliance with contractual requirements.

* This is an Aboriginal and Torres Strait Islander Identified position *

Key Responsibilities

• Monitor road network conditions, alarms, CCTV feeds and incoming notifications.
• Assess, prioritise and escalate faults, incidents and safety hazards.
• Coordinate operational responses with internal teams, contractors and relevant stakeholders.
• Track incidents through to resolution, handover or formal closure.
• Maintain accurate fault records, shift logs and operational reports for compliance and auditing.
• Communicate updates to the Department of Transport and Planning and other authorised stakeholders.
• Complete effective shift handovers and follow workplace safety and fatigue management procedures.

Ideally, you will have:

• Experience in a control room, network operations, transport, utilities, telecommunications, logistics or incident coordination.
• Strong attention to detail and accurate record-keeping skills.
• Clear written and verbal communication skills, including under pressure.
• The ability to follow procedures, assess risks and escalate issues appropriately.
• Confidence using computer systems and learning new technologies.
• The ability to work independently and collaboratively within a rotating 24/7 shift roster.
• Knowledge of road networks, traffic operations or intelligent transport systems (advantageous).
• Relevant qualifications in transport, operations, emergency management, technology or civil infrastructure.

Benefits:

• Career development: Opportunities to grow your skills and explore internal career pathways.
• Learning opportunities: Access to online training and professional development.
• Inclusive workplace: A culture that values safety, diversity and respect.
• Team environment: Work alongside experienced professionals in a collaborative operational setting.

Apply now or submit your resume to - cclyne@goalis.com.au