Portfolio Manager

Purpose As the Portfolio Manager , you will provide strategic leadership and operational oversight across a portfolio of student accommodation, residential living, and permanent letting properties. Your mission is to drive business performance, lead and mentor multi-site management teams, and implement portfolio-wide operational strategies that deliver consistent, premium experiences for our residents and owners. In this dynamic, portfolio-based role, you will act as a passionate brand ambassador, navigating complex stakeholder environments and maximizing the growth and profitability of your assigned properties.   Primary responsibilities Develop and implement portfolio-wide operational strategies and best practices. Monitor key performance indicators (KPIs), conduct regular site visits and audits, and ensure properties consistently achieve business performance and compliance objectives. Lead, motivate, and mentor Residence Managers, Community Managers, and operational teams. Foster a high-performance, inclusive culture focused on accountability, outstanding customer service, employee engagement, and career development. Manage a permanent letting portfolio in strict compliance with the Residential Tenancies Act (RTA) or relevant state governing guidelines. Oversee tenancy documentation, conduct property inspections, coordinate necessary maintenance, and represent Accor in court or tribunal proceedings when required. Identify market trends and support business growth strategies, acquisitions, and new property openings. Liaise with unit owners to resolve escalated issues and identify opportunities to convert permanent rentals into the Accor Holiday letting pool to maximize portfolio keys. Manage budgets, financial performance, and end-of-month procedures, including processing transactions and producing departmental financial and portfolio reports. Promote a proactive Work Health and Safety (WHS) culture, ensuring a safe physical and psychological workplace. Support Accor’s commitment to minimizing environmental impact and practicing sustainable asset and energy conservation.   Skills and experience A Bachelor's degree in Business, Property, Hospitality Management, Real Estate, Commerce, or a related discipline is highly preferred. Significant experience in multi-site operations management, student accommodation, hospitality, residential living, or property management, with a proven track record of managing budgets, financial KPIs, and geographically dispersed teams. Sound working knowledge of the Residential Tenancies Act (RTA) (or equivalent state legislative frameworks), property management systems, and the legal documentation required for permanent letting portfolios. Confident and articulate communication, negotiation, and relationship-building skills, with a demonstrated ability to navigate complex stakeholder environments (owners, tenants, and internal teams) and resolve escalated issues. Strong business acumen with the ability to make commercially sound decisions, think strategically on a mid-to-long-term scale, and identify emerging industry trends. A proven coach and mentor who can inspire teams, embrace organizational change, and lead with high personal integrity, energy, and an entrepreneurial spirit in alignment with Accor’s values.