Customer service & Warranty officer

Urgent Customer service vacancy in Western Sydney!

Your new company is a well-known established business in Western Sydney looking to hire a Customer service & Warranty officer.


Your new role will include but not be limited to:
Warranty Claims Management 

• Handle after-purchase repair requests and warranty claims in compliance with company policies.
• Assess issues, conduct investigation & damage evaluations. 

Repair Coordination:

• Arrange technician service runs and manage customer appointment bookings
• Liaise with repair agents to arrange inspection and repair
• Follow up on service outcomes and promptly update customer and stores
• Investigate complex issues and collaborate with manager to achieve the best solution
• Track service parts and monitor repair progress to ensure timely resolution.
• Communicate with manufacturers regarding service quality issues
• Identify recurring issues and suggest improvement to warranty policies or repair processes

Customer support:

• Service as the primary point of contact for warranty and repair enquiries via phone and email
• Resolve escalated customer complaints with a solutions-oriented approach
• Maintain detailed records of all communications in the system

What you'll need to succeed 
A similar experience would be ideal. Clear communication and an ability to deal with multiple stakeholders is a must.


What you need to do now 


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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