ALLRes Consultant

Purpose As an ALLRes Consultant, based at the Accor Gold Coast Corporate Office, you assume a pivotal role within our ALLRes and Guest Experience Team. Think of yourself as the go-to expert for room availability, rates, and creating reservations for our properties across Australia and New Zealand. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our Teams on-site to ensure a smooth and enjoyable guest experience.   Primary Responsibilities Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations Safely and securely handle payment transactions and verify billing details for accuracy Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay Assist in resolving guest complaints or issues related to reservations or billing   Skills and Experience Customer service-oriented with exceptional communication skills Previous experience in a similar role in the hospitality industry is preferred Proficiency in using Microsoft Office, reservation and property management systems is a plus Problem-solving skills and the ability to remain calm under pressure Team player with a positive attitude and willingness to go the extra mile Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays