NDIS Service Delivery Assistant

Dynamic NDIS service delivery role combining coordination, administration and participant-focused support.

Your New CompanyHays Recruitment Townsville is proud to partner with a well-established and growing NDIS provider dedicated to delivering high-quality, participant-centred services. Due to continued growth, an opportunity has become available for an experienced NDIS professional to join their Service Delivery team in Townsville.

Your New Role

In this role, you will provide vital support to the Service Delivery team to ensure quality outcomes for NDIS participants. You will utilise your NDIS knowledge, organisational skills and ability to manage competing priorities in a busy and rewarding environment.

Key responsibilities include:

• Supporting day-to-day service delivery operations
• Assisting with scheduling, rostering and appointment coordination
• Maintaining accurate participant records, documentation and data entry
• Troubleshooting operational challenges with a proactive, solutions-focused approach
• Assisting with internal and external meetings as required
• Supporting the NDIS Manager with daily operational activities
• Communicating effectively with participants, families, staff and stakeholders
• Contributing to the smooth delivery of participant services and supports
• Participating in a rotating on-call roster following a successful onboarding period

What You'll Need to Succeed

To be successful in this position, you will have:

• Demonstrated experience within the NDIS sector
• Experience as a Senior Support Worker, Team Leader, Service Coordinator, Rostering Coordinator or similar role; alternatively, administration experience within the disability, community services or healthcare sectors
• Sound knowledge of NDIS processes and participant supports
• Strong organisational and multitasking abilities
• Excellent computer skills, including experience with rostering, scheduling and administration systems
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced environment while maintaining attention to detail
• Current Driver Licence
• Current Blue Card and NDIS Worker Screening Clearance (Yellow Card)
• Current National Police Check, or willingness to obtain

What You'll Get in Return

• Permanent full-time position
• Monday to Friday work schedule (8:30am - 4:30pm)
• Supportive and collaborative team culture
• Ongoing training and professional development opportunities
• Exposure to a diverse and rewarding role within service delivery
• Opportunity to develop your career within a growing organisation
• Meaningful work that positively impacts the lives of NDIS participants

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Stacey.Fear@Hays.com.au, or call Stacey Fear now on +617 4417 1139.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.


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