IT Service Manager
- Location
- Destination Perth, WA
- Type
- Full-time
About the role
Description: We are seeking a highly capable and experienced IT Service
Manager with a strong Service Management background and 15 years of experience to
oversee, mature, and continuously improve the IT service management ecosystem
for one of our major clients based in Perth. This role provides end-to-end
leadership across core ITSM functions including Incident & Major Incident
Management, Problem Management, Change Enablement, Request Management,
Knowledge Management, Service Operations Governance, Monitoring & Event
Management, and Service Performance Management.
You will act as the operational leader for IT service delivery, ensuring
stability, reliability, stakeholder satisfaction, and continual service
improvement across business and technology teams. The role requires strong ITIL
expertise, operational leadership experience, and hands-on familiarity with
enterprise service management platforms such as ServiceNow. ServiceNow
administration knowledge is advantageous but not mandatory.
This position requires a service-oriented leader with excellent communication
skills, the ability to influence across multi-vendor environments, and a
passion for driving operational excellence and business value.
