Lead Consultant-Stakeholder Management
XPT Software Australia Pty
via xptsoftware.zohorecruit.in
- Location
- Melbourne, VIC
- Type
- Full-time
About the role
Must Have Skills
(Top 3 technical skills only) * 1. Service Integration & Management (SIAM), Superannuation domain knowledge 2. Stakeholder management & Governance 3. ITIL
Senior Service & Incident Management |
Nice to have skills
(Top 2 only) 1. Problem
analysis and resolution 2. Communication
and Collaboration Skills Strong ability to work collaboratively with
crossfunctional teams, including superannuation experts and other software
developers, to deliver highquality solutions. |
Detailed Job Description: experienced Senior Service Integration & Service Delivery Leader to oversee
mission-critical, high-availability services within regulated enterprise
environments. The role will be responsible for leading Service Delivery
Managers and multi-vendor SIAM teams, ensuring operational excellence across
Incident, Problem, Change, Release, Monitoring, and Vulnerability Management.
The successful candidate will drive service stability, major incident
management, continual service improvement, SLA/XLA governance, and service
transition activities while leveraging AI, automation, and modern cloud
technologies to optimize service delivery and business outcomes. Strong
stakeholder management, leadership of complex service ecosystems, ITIL
expertise, and a proven track record of delivering measurable operational
improvements are essential. |
via xptsoftware.zohorecruit.in
