Customer Service & Operations Coordinator

Permanent Opportunity based in Wetherill Park

Your new company 
Join an established business in a customer service and administration role offering autonomy, variety and the opportunity to make the position your own.

Your new role 
Reporting directly to the manager, you will provide day-to-day customer service and administrative support across the business. As a key point of contact, you will manage customer enquiries while ensuring general office and order-related activities run smoothly.
Your responsibilities will include:

• Providing a high level of customer service via phone, email and Microsoft Teams
• Answering incoming calls and responding to customer enquiries
• Preparing quotes and assisting with general customer requests
• Raising and processing purchase orders
• Receiving stock and maintaining accurate system information
• General office administration, filing and document management
• Using NetSuite and Microsoft Office applications including Outlook and Teams
• Liaising with internal teams and colleagues across the wider business
• Taking ownership of day-to-day priorities while working independently
• Identifying opportunities to streamline administrative processes
• Taking on additional responsibilities as the position develops

What you'll need to succeed

• Previous experience within customer service, administration, sales support or a similar office-based position
• Strong communication skills and confidence speaking with customers over the phone
• NetSuite experience would be highly regarded
• Confidence using Microsoft Office, Outlook and Teams
• Strong organisation and attention to detail
• The ability to work autonomously and manage your own workload
• A proactive attitude and willingness to learn new processes
• A growth mindset with an interest in taking on greater responsibility over time
• Your own reliable transport is preferable due to the Wetherill Park location

What you'll get in return 

• Permanent full-time position
• $65,000–$70,000 base salary + super
• Newly created role where you can take genuine ownership
• Opportunity to improve processes and contribute ideas
• Scope for the position to grow and evolve over time
• Support from an experienced wider team
• Early working hours: Monday–Thursday, 7:00am–3:30pm and Friday, 7:00am–1:30pm
• Wetherill Park location

What you need to do now 
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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