CUSTOMER SERVICE SPECIALIST – OPERATIONS & ADMINISTRATION

CUSTOMER SERVICE SPECIALIST – OPERATIONS & ADMINISTRATION
$75,000 + Super | Artarmon, Sydney | Immediate Start

The Opportunity

If you're someone who loves keeping things organised, enjoys helping customers and has a knack for systems and processes, this could be the perfect opportunity for you!

We're partnering with a global organisation looking for an experienced Customer Service Specialist to join its Operations team.

This is a varied, hands-on role combining customer service, order processing, administration and operational support. You'll play an important part in ensuring customers receive an exceptional experience while supporting the smooth day-to-day running of the business.

Reporting directly to the Operations Manager, you'll work across customer enquiries, order management, invoicing, CRM and ERP systems, with the opportunity to get involved in wider operational activities.

You'll have the opportunity to:

• Manage incoming customer enquiries via phone and email, providing friendly and efficient customer service.
• Process and verify customer orders, including online and training orders.
• Coordinate order distribution with the warehouse team and manage daily invoicing.
• Maintain customer databases and create new customer accounts across CRM and ERP systems.
• Assist with payment processing, accounts receivable and reconciliation.
• Support warehouse operations, including pick and pack, inventory control and stocktakes when required.
• Build strong relationships with internal and external stakeholders.
• Provide general business support and assist with ad hoc projects.

What's On Offer?

• $75,000 + Super.
• Full-time, permanent opportunity.
• Monday to Friday, 8:30am – 5:00pm.
• Artarmon location.
• Opportunity to join an established global organisation.
• Supportive team environment with a structured handover.
• Varied responsibilities across customer service, finance and operations.
• Opportunity to develop your systems and operational experience.

What We're Looking For

We're looking for someone who is proactive, organised and takes genuine pride in delivering an exceptional customer experience.

You'll ideally bring:

• At least 3 years' experience in a customer service or customer support role.
• Demonstrated experience using SAP, Salesforce or similar ERP and CRM systems.
• Strong order processing and administration experience.
• Exceptional attention to detail and accurate data entry skills.
• Excellent communication and relationship-building skills.
• Strong problem-solving abilities and a solutions-focused mindset.
• The ability to manage competing priorities and work with a sense of urgency.
• A hands-on attitude and willingness to assist across different areas of the business.

Interested?

If you're an experienced Customer Service Specialist looking for your next opportunity within a varied and hands-on role, we'd love to hear from you!

Whether your background is in customer service, sales support, order processing or operations administration, this is a fantastic opportunity to take the next step in your career.

Apply now or get in touch for a confidential conversation.