Listed 5 days ago
Customer Service Officer
Corestaff
Apply
via corestaff.com.au
Customer Service - Customer Facing
- Location
- South Australia
- Type
- Full-time
About the role
CoreStaff is recruiting a Customer Service Assistant on behalf of our client in the manufacturing industry. This opportunity suits someone who enjoys building customer relationships, processing orders and keeping things organised.
Commencing on a temporary basis through CoreStaff, this role offers the opportunity to transition into permanent employment with our client, subject to performance and business requirements.
About the role Reporting to the Customer Service Centre Manager, you will support customers and internal teams, ensuring orders and enquiries are handled professionally and accurately.
Working hours can be 9:00 am to 5:00 pm or 8:30 am to 4:30 pm, Monday to Friday, with the arrangement confirmed during the recruitment process.
Key responsibilities
If you take pride in providing great service and getting the details right, click Apply and submit your current resume.
All applications will be treated confidentially.
Commencing on a temporary basis through CoreStaff, this role offers the opportunity to transition into permanent employment with our client, subject to performance and business requirements.
About the role Reporting to the Customer Service Centre Manager, you will support customers and internal teams, ensuring orders and enquiries are handled professionally and accurately.
Working hours can be 9:00 am to 5:00 pm or 8:30 am to 4:30 pm, Monday to Friday, with the arrangement confirmed during the recruitment process.
Key responsibilities
- Process customer orders received by phone, email, online systems and electronic data interchange, including stock allocation, confirmations and corrections.
- Respond to customer enquiries and complaints, following through on order, delivery and transport issues.
- Provide reception coverage, direct incoming calls and distribute messages and correspondence accurately.
- Maintain customer records, prepare and check reports, and complete filing and general administration.
- Liaise with sales and other internal departments, support product promotions and complete outbound calls to existing customers when required.
- At least two years of call centre experience, with a professional and helpful telephone manner.
- At least two years of data entry experience, with strong accuracy and attention to detail.
- Clear written and verbal communication skills and confidence handling customer concerns.
- Strong organisation skills and the ability to prioritise competing tasks in a busy environment.
- Australian Citizens and Permanent Residents only.
- Temp to perm opportunity with the potential for ongoing employment.
- Monday to Friday working hours.
- Hours of 9:00 am to 5:00 pm or 8:30 am to 4:30 pm.
- A varied role combining customer service, order processing and administration.
- Support from CoreStaff throughout your temporary assignment.
If you take pride in providing great service and getting the details right, click Apply and submit your current resume.
All applications will be treated confidentially.
Apply
via corestaff.com.au