Customer Service Officer

Customer Service Officer - Hourly rate + super | Immediate start | Temp-to-permanent opportunity | Cairns

Your new company 
An exciting opportunity has become available to join a well-established organisation in Cairns. With a strong focus on customer service, teamwork and employee development, this organisation offers a supportive environment with plenty of training and the opportunity to grow.
This role will commence on a temporary basis with a genuine opportunity to transition into a permanent position for the right person.
Your new role 
Working within a close-knit and experienced team, you will provide a high level of customer service while supporting the day-to-day sales and administration functions of the business.
Your responsibilities will include:

• Managing customer enquiries over the phone and face-to-face
• Providing over-the-counter customer service and sales
• Preparing quotes and processing customer orders
• Raising and processing purchase orders
• Providing customers with updates on orders, availability and delivery timeframes
• Processing invoices and assisting with general banking administration
• Maintaining accurate customer records and CRM information
• Liaising with sales, operations, finance and supply chain teams
• Ordering stationery and office supplies
• Resolving customer enquiries and issues efficiently
• Providing general administration and sales support as required

You will receive a structured handover and training to help you settle into the position and develop your knowledge of the business.
What you'll need to succeed 
With a strong customer focus and a desire to grow and develop in the role, you will bring:

• Previous experience in a customer service, administration or internal sales environment
• Confidence in using Microsoft Office and the ability to learn new systems with SAP experience advantageous
• High attention to detail and the ability to manage multiple priorities
• Strong communication and interpersonal skills
• Confidence in resolving customer enquiries and issues effectively
• A proactive approach to building positive customer and team relationships
• A positive attitude and willingness to learn and develop

What you'll get in return 
In return for your commitment, you will receive:

• Hourly rate + super
• Immediate start
• Temporary opportunity with genuine potential to become permanent
• Full-time hours with flexibility around start and finish times
• Comprehensive handover and on-the-job training
• Supportive and experienced team environment
• Ongoing training and development
• Opportunity to grow your skills and progress your career longer term

What you need to do now 
If you're interested in this opportunity and would like to find out more, apply now with an up-to-date copy of your CV or reach out to Grace Dunn at Hays for a confidential discussion.
If this role isn't quite right for you, but you're considering your next career move, reach out to Grace to discuss other opportunities across Cairns and Far North Queensland.#3027960