Listed 3 weeks ago
Order Processing & Customer Service Officer
HAYS
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via hays.com.au
Customer Service - Call Centre
- Location
- New South Wales
- Type
- Casual
About the role
Customer Operations Coordinator based in Smithfield
What you'll need to succeed
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3024597
Your new company
Join an established, family-owned wholesale supplier operating within the cleaning and food service products industry. Based in Smithfield, this growing organisation offers a fast-paced, collaborative and customer-focused environment with a friendly and engaging culture.
Your new role
As the Customer Service Officer, you will be responsible for delivering a high level of service while supporting customers throughout the order and delivery process. You will work closely with the Sales, Warehouse and Shipping teams and act as a key point of contact for the business.
- Managing incoming customer calls and enquiries
- Entering and processing customer orders
- Using Warehouse Management Systems to manage orders
- Providing product information and support
- Resolving customer issues in a professional manner
- Coordinating and booking outbound deliveries
- Making outbound product promotional calls
- Supporting the Sales, Warehouse and Shipping teams
- Processing credit card payments and credit applications
- Maintaining customer records and master files
- Managing special pricing forms, open orders and backorders
- Completing general administrative duties
What you'll need to succeed
- SAP B1 (Business One) is a non negotiable
- Previous customer service and order processing experience
- Previous experience using a Warehouse Management System
- Strong order processing and administrative skills
- Excellent verbal and written communication skills
- A professional and customer-focused approach
- Strong attention to detail and organisational skills
- The ability to learn quickly and work effectively in a fast-paced environment
- Experience using Microsoft Office, particularly Excel
What you'll get in return
- $37.50 + $40 p/h + super
- Temp to Perm Opportunity
- Free onsite parking
- Supportive and Fun Culture
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#3024597
Apply
via hays.com.au