Senior Experience Strategist

We’re a new-breed agency designed for the experience era.
Our teams connect creativity, technology, and design to build experiences that people love, and that help brands grow.

We’re looking for a Senior Experience Strategist to join our team (Melbourne or Sydney) for a 12-month fixed-term contract.

You’ll be leading experience efforts across a range of clients and projects from digital products and services to brand and retail experiences, shaping strategy and delivering human-centred work that moves people and brands forward.

With great progression, the chance to work with the latest technology and some of the world’s most famous brands, a normal day in the role of the Senior Experience Strategist includes:

What You’ll Do (Day to Day)

• Lead and deliver end-to-end experience strategy and design across complex digital, service, and brand touchpoints.
• Own the design approach from discovery and framing through to delivery and optimisation.
• Conduct and synthesise research and testing to uncover user needs, pain points, and opportunities.
• Translate insight into artefacts like journey maps, service blueprints, user flows, wireframes, and prototypes.
• Facilitate co-design and stakeholder workshops, driving alignment and clarity across disciplines.
• Mentor and guide other designers, uplifting the craft and strategic thinking of the broader team.
• Partnering with creative, strategy, and technology leads to shape integrated, experience-led solutions.
• Champion design systems, accessibility, and best practice, ensuring our experiences are usable, inclusive, and delightful.
• Present confidently to clients, helping them connect design thinking with business and customer outcomes.
  
  

What You Bring:

Essential

• 5+ years’ experience in experience, service, or product design across agency, consultancy, or in-house environments.
• Proven ability to lead projects and teams, managing client relationships and delivery outcomes.
• Strong research and synthesis skills, translating insights into actionable design strategies.
• Advanced proficiency in Figma, Miro, and related design and collaboration tools.
• Expertise in information architecture, prototyping, and design systems.
• Experience facilitating workshops and presenting to senior stakeholders.
• A compelling portfolio that demonstrates end-to-end ownership, design impact, and team collaboration.

Desirable

• Some Agency experience - Akcelo can be a fast paced work environment and our senior team members will benefit from having experience working in similar places.
• Experience in coaching and mentoring other designers.
• Familiarity with CX strategy, behavioural design, or emerging tech (AI, motion, data-driven design).
• Exposure to agile or hybrid project delivery environments.
• Passion for evolving design practices and contributing to a creative culture.
  
  

Who are we?

Founded in 2019, Akcelo is expanding globally. We are passionate about transforming businesses through remarkable brand experiences and are guided by the following values:

• Genuine – Unpretentious, authentic and genuinely good humans.
• Experimental – Ditch the playbook. We make, break and build things, never fearing failure.
• Limitless – We have no ceilings, no boxes, no limits to the potential.
• Imaginative – We believe in magic. Creativity moves us.

Sound like something that you would love to be a part of?

We also offer employees benefits like Flex Fridays, gym memberships, free breakfast, regular social events, annual ski trips and more.

 

To apply for this opportunity, hit the apply button now!

Akcelo is committed to nurturing, creating and building a diverse environment. We encourage all applications from diverse backgrounds, identities, beliefs and abilities to apply for this or any role with us.