Service Delivery Manager

Why this role matters

Ready to take the next step in your technology career? This role offers the opportunity to broaden your impact across gaming technology services, working with leaders across the business to improve service outcomes, customer experience and operational performance. With significant change underway across venue technology and loyalty capabilities, you will play an important role in shaping what comes next.

Your role, your impact

Reporting to the Head of Technology - Gaming Operations, you will lead end-to-end service delivery across gaming technology platforms. This is a hands-on role suited to someone who enjoys balancing operational delivery, stakeholder engagement and continuous improvement.

• Drive end-to-end service delivery across gaming technology platforms
• Lead major incident coordination and service restoration activities
• Produce operational reporting and actionable service insights
• Partner with business, technical teams and external vendors
• Embed continual improvement across service management processes
• Support new venue and loyalty capability implementations

What you'll need to succeed

You are a proactive service delivery professional who enjoys being close to the action. You combine operational expertise with strong relationship skills and are comfortable working across both business and technology environments.

• Experienced in managed services and internal technology environments
• Strong capability across information technology service management practices
• Proven ability coordinating major incidents and service outcomes
• Ability to influence stakeholders across technical and business teams
• Experience managing vendors, service levels and performance
• Focus on continuous improvement and operational excellence

Join the action

Ready to take your next step at Tabcorp? This is your chance to grow your career, expand your impact, and shape what’s next. If you’re ready for a new challenge, we’d love to hear from you.