Recover at Work Administrator

The Opportunity
We are seeking a Recover At Work Administrator to join our growing team! In this role you will be responsible for injured employees, their managers, host clients, and other stakeholders to ensure a supportive return to work program.

Full Job Description

• Support the Safety & Recover at Work teams by providing back-end administrative support
• Support return-to-work coordination by liaising with insurers, host clients, and internal stakeholders to facilitate claims progression and recovery outcomes
• Lodge workers’ compensation claims across multiple jurisdictions, ensuring accuracy and compliance with relevant documentation requirements
• Maintain accurate and up-to-date records within injury management systems
• Oversee the administration of the incident and injury programs and databases
• Collect and collate incident and injury statistics and assist with preparation of monthly reporting
• Assist with payroll-related activities, including wage calculations and reimbursements for injured workers, ensuring accuracy and timeliness
• Manage shared inboxes and prioritise high volumes of requests in a fast-paced environment
• Collate and maintain common law and claims data, demonstrating a high level of attention to detail and confidentiality
• Provide support to Advisors through reporting, documentation, and follow-ups to ensure recovery actions are progressed effectively
• Manage injuries treated under the Early Intervention program
• Build and maintain strong working relationships with internal teams, insurers, and external stakeholders to support positive recovery outcomes

You will also have:

• Strong verbal and written communication skills with the ability to provide direction on requirements for worker’s compensation claims and suitable duties support
• Excellent administrative skills
• Ability to work within a team and autonomously where needed to achieve required outcomes within specified deadlines/time frames
• Highly proficient in the use of technology; Microsoft suite of products, and online injury management software
• Understanding of the Recover at Work process and responsibilities

If this sounds like you, please APPLY NOW!

Please note only successful candidates will be contacted.