Injury Management Advisor (Early Intervention)

12-Month Fixed-Term Opportunity | Career Pathway into Injury Management & Workers' Compensation

Are you looking to kick-start your career in workplace health, injury management, rehabilitation, workers' compensation or insurance?

Programmed is seeking a motivated and customer-focused Injury Management Advisor (Early Intervention) to join our supportive Claims team on a 12-month fixed-term contract. This is an excellent opportunity for a recent graduate in Health Sciences, Occupational Therapy, Exercise Physiology, Physiotherapy, Psychology, Rehabilitation, Nursing or a related discipline, while also welcoming applications from those with experience in injury management, claims administration, customer service or workplace health.

In this role, you'll gain hands-on experience supporting injured workers, coordinating early intervention activities, managing claims administration and working with a broad range of stakeholders. You'll be part of a collaborative team that will provide training, mentoring and development to help you build a rewarding long-term career.

Why Join Programmed?

• 12-month fixed-term opportunity with potential for ongoing career opportunities within Programmed.
• Ideal graduate entry point into injury management, workers' compensation and workplace health.
• Receive training and mentoring from experienced injury management and claims professionals.
• Develop valuable skills in stakeholder engagement, risk assessment, claims management and return-to-work processes.
• Join a supportive and collaborative national team where your growth and development are encouraged.

About the Role

As an Injury Management Advisor (Early Intervention), you'll play an important role in supporting the early management of workplace injuries and low-complexity workers' compensation claims. Your focus will be on ensuring injured employees receive timely support while helping achieve positive return-to-work outcomes.

You'll work closely with employees, managers, healthcare providers and insurers to coordinate information, monitor claim progress and ensure regulatory requirements are met.

Key Responsibilities

• Review and triage new injury notifications and workers' compensation claims.
• Support the administration and management of low-complexity claims from initial notification through to closure.
• Liaise with injured employees, operational teams, medical practitioners and external service providers.
• Gather and manage claim documentation, ensuring accuracy and compliance with legislative requirements.
• Monitor claim progress and identify cases requiring escalation to specialist Injury Management or Claims professionals.
• Process approved payments and maintain accurate records across internal systems.
• Contribute to positive recovery and return-to-work outcomes through proactive stakeholder engagement.

About You

We are looking for someone who is organized, empathetic, proactive and eager to learn.

You may be:

• A recent graduate in Health Sciences, Occupational Therapy, Physiotherapy, Exercise Physiology, Nursing, Psychology, Rehabilitation Counselling or a related discipline; or
• An individual with experience in injury management, workers' compensation, workplace health, rehabilitation, administration, insurance or customer service.

To be successful, you'll bring:

• Strong communication and relationship-building skills.
• A genuine interest in workplace health, injury management and employee wellbeing.
• Excellent organizational skills with strong attention to detail.
• The ability to manage competing priorities and meet deadlines.
• Analytical thinking and problem-solving capability.
• Proficiency with Microsoft Office and ability to learn new systems quickly.
• A customer-focused approach with empathy and professionalism when dealing with sensitive situations.

Why This Role?

This role offers more than just administration experience. It's an opportunity to develop practical skills within the workplace health and injury management field while making a meaningful difference to employees during their recovery journey.

Whether you're looking to launch your career after university or bring your existing experience into a specialist injury management environment, this role provides genuine development opportunities and exposure to a range of career pathways across workers' compensation, rehabilitation, health and safety, and insurance.

If you're ready to start or grow your career in a rewarding and people-focused role, we'd love to hear from you. Apply today.

Our Commitment

Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate. We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities. If flexibility would support your success in this role, we encourage you to apply.