Customer Service Team Leader

The organisation

People2people are excited to be partnering with a market-leading supplier within the hospitality and commercial sectors, our client has earned a reputation for quality, reliability and exceptional customer service. Backed by a strong national distribution network, extensive supplier partnerships and a loyal customer base, they continue to experience sustained growth and are now looking to strengthen their Brisbane customer service team with like-minded professionals.

The opportunity

This role would suit a hands-on team leader who enjoys supporting and developing people, improving processes while remaining actively involved in day-to-day operations while working with clients. Reporting into the Branch Manager, you will oversee the daily activities of the Customer Service team while working closely with various internal stakeholders while managing a small client portfolio to drive sales, processing orders and supporting an Account Manager.

Selection criteria

• Previous experience leading or supervising a high volume, fast paced customer service team
• Bring a proactive, solutions-focused approach to leadership
• Experience supporting sales teams and key customer account
• Experience within wholesale, distribution or supply chain environments is highly advantageous
• Highly developed communication and stakeholder management skills
• Experience working with ERP and/or CRM systems

Benefits

• Growing business with a reputation of quality products, service and teams
• Join a stable, well-established Australian business with a strong market presence
• Collaborative and supportive leadership team
• Genuine opportunity to influence processes and drive positive change
• Wacol location with onsite parking
• Competitive salary package with additional benefits and employee initiatives

If you're a customer service leader who thrives on developing people, building strong relationships and driving operational excellence, we'd love to hear from you so APPLY now. Or contact Leanne Lazarus on (07) 3118 0125 should you have additional questions for a confidential discussion.

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.