Customer Service Team Leader
HAYS
via hays.com.au
- Location
- West Melbourne, VIC
- Type
- Full-time
About the role
Your new company
This is an exciting opportunity to join a well-established and growing Australian business that supplies specialist equipment, materials and solutions to a broad range of commercial customers nationwide. With multiple locations across the country and a reputation for quality, innovation and customer service, the business has built a loyal customer base and continues to invest in its people, products and future growth.
Known for its collaborative and down-to-earth culture, the organisation fosters a work-hard, play-hard environment where initiative is recognised, success is shared, and employees are encouraged to contribute ideas and make an impact.
Your new role
Our client is looking for a Customer Service Team Leader for their growing branch in Melbourne's western suburbs. This is a permanent, full-time opportunity suited to an experienced customer service professional who enjoys leading from the front and being actively involved in day-to-day operations.
Reporting directly to the Branch Manager, you will oversee a small customer service team, while working closely with warehouse operations to ensure customers receive exceptional service and support. This is a hands-on leadership role where you'll be expected to roll up your sleeves, assist customers, support your team and drive positive outcomes across the branch.
Key Responsibilities
- Lead, coach and support a small customer service team
- Serve customers at the trade counter and provide outstanding service
- Respond to customer enquiries regarding products, stock availability, pricing and deliveries
- Prepare and follow-up quotations via phone and email
- Conduct proactive outbound calls to existing and previous customers
- Process sales orders, stock transfers and customer requests accurately
- Coordinate closely with warehouse staff to ensure delivery expectations are met
- Monitor stock levels and analyse inventory reports
- Maintain accurate customer and order information within the ERP system
- Contribute to a positive branch culture through leading by example.
What you'll need to succeed
- Previous experience as a Customer Service Team Leader or Supervisor
- A strong customer-first mindset with the ability to build lasting relationships
- Hands-on leadership style and willingness to work alongside your team
- Experience in a retail, trade, manufacturing, distribution or customer service environment
- Strong communication skills, both written and verbal
- High attention to detail and strong organisational skills
- Confidence in learning technical products and systems
- ERP experience or the willingness to learn new systems quickly
- Ability to manage competing priorities and support both reactive and proactive workloads
- Honest, accountable and solutions-focused approach to work
What you'll get in return
- Salary package up to $85,000 + Super
- Annual discretionary profit-share bonus
- Permanent Monday to Friday role (8:30am - 5:00pm)
- Stable and successful business with ongoing growth
- Supportive and collaborative team culture
- Opportunity to develop your leadership career within a respected industry leader
- Comprehensive product and systems training
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
#3015461
via hays.com.au