Administration Assistant

Multi-Award Winning Business

• Be the first voice our customers hear
• Variety every day - phones, banking, post and keeping the office running
• Multi-award winning, locally owned business since 1993
• Monday to Friday, 8:00am - 4:30pm - no weekends
• Training provided - attitude matters as much as experience

What’s great about working here
This role exists so the rest of our office can focus. Scheduling, quoting, invoicing and accounts each have their own person. You’re the hub that keeps calls, emails and the day’s admin flowing to the right place. You’ll get training on Simpro and our procedures, plus a supportive Admin Manager and a team that backs each other up. It’s a stable, long-term role in a business where people stay.

About the company
Level Plumbing Tamworth has serviced domestic, commercial and industrial customers across the region for over 30 years. We’ve recently restructured our office so every role has clear ownership. This role is the front door - every customer, supplier and staff member comes through you first.

We provide the latest in cloud-based job management & accounting software, to allow us to meet the needs of our customers.

The successful applicant will be a person who possesses the following attributes:

• Enjoys people
• Takes pride in customer service
• Demonstrates good communication skills
• High attention to detail 
• Has a commitment to follow the proven and successful Level Plumbing customer service model

Ideally, you will have worked in a similar role in office administration. This role will suit those seeking a long-term role.

Responsibilities include but not limited to: 

• Reception and phones - answering calls, greeting customers and directing enquiries to the right person
• Email - managing the general and admin inboxes, answering routine enquiries and routing the rest
• Customer payments - taking phone payments in line with our payment procedures
• Banking - daily banking and deposits
• Mail and post - incoming and outgoing mail, posting parts and documents
• Customer care calls - checking in with customers after job completion to make sure they’re happy with the work
• Director support - diary, inbox triage and keeping important matters moving
• Records - filing, and keeping customer, supplier and staff details up to date
• Safety paperwork - preparing toolbox talk and induction records and tracking attendance
• Office supplies - ordering stationery, groceries and office consumables
• Office cover - supporting other admin roles during leave and busy periods

Day-to-day
You open the phones and inboxes at 8, and every enquiry is answered or with the right person the same day. By mid-morning the banking is done and payments are receipted. Through the day you take messages that make sense and ring yesterday’s customers to check they’re happy. You also keep the post, filing and supplies moving. By 4:30 nothing is sitting unanswered and the office is set for tomorrow. You’ll work from our Tamworth office, Monday to Friday, 8:00am - 4:30pm.

Skills & attributes
You genuinely like people. You stay friendly when the phone’s ringing off the hook and three people want you at once, and you hate leaving a loose end. You’ll bring:

• Reception, customer service or office administration experience
• A clear, warm phone manner and professional written communication
• Strong organisation and the ability to juggle interruptions without dropping anything
• Accuracy with payments, banking and data entry
• Confidence with computers, email and Google Workspace (Gmail, Sheets, Drive)
• Discretion with confidential information
• Reliability and punctuality
• A current driver’s licence
• Simpro or job management software experience - a bonus
• Xero or accounting software experience - a bonus
• Experience in a trade, construction or service business - a bonus

If you want a stable, long-term role at the centre of a respected local business, where you’re trained, backed by a good team and genuinely valued, we’d like to hear from you.

In your cover note, tell us about a time you turned an unhappy caller around. We read every one.

Apply now.