Support Services Manager

Support Services Manager

• Lead high-performing teams and drive operational excellence.
• Influence business outcomes through people, performance and culture.
• Join a values-driven organisation with genuine career progression.

THE POSITION

Reporting to the General Services Manager, you will oversee multiple service streams including Cleaning, Patient Services, Loading Dock Operations and the Equipment Loans Store, ensuring the delivery of safe, compliant and high-quality services that support patient care and operational excellence.

This is an exciting leadership opportunity for a driven manager who thrives in fast-paced environments and enjoys building strong teams, developing people and driving continuous improvement.

Key responsibilities include:

• Leading and managing day-to-day support service operations across the hospital
• Managing workforce planning, rostering, staffing allocation and leave management
• Driving service excellence through audits, inspections and compliance monitoring
• Ensuring adherence to healthcare cleaning standards, infection prevention protocols and workplace safety requirements
• Managing budgets, labour costs, stock control and operational performance
• Leading recruitment, onboarding, training and ongoing development of team members
• Investigating incidents, hazards and customer feedback, implementing effective corrective actions
• Building strong partnerships with hospital stakeholders and clinical teams
• Creating a positive team culture focused on safety, respect and engagement
• Identifying opportunities for service improvement and business growth

THE PERSON

You are an experienced operational leader who is passionate about delivering exceptional service outcomes while developing high-performing teams.

You will bring:

• Proven experience managing support services, facilities or operational teams in a large and complex environment
• Strong leadership skills with the ability to motivate, coach and develop diverse teams
• Demonstrated experience managing rosters, workforce planning and labour costs
• A genuine commitment to workplace safety and compliance
• Excellent stakeholder management and communication skills
• Strong administrative and computer skills, with experience using workforce management and reporting systems
• The ability to work under pressure and maintain high standards in a dynamic environment
• A commitment to continuous improvement, customer satisfaction and operational excellence
• A current Police Check or willingness to obtain one

Highly regarded:

• Previous experience within a healthcare or hospital environment
• Understanding of healthcare cleaning standards and infection prevention practices
• Experience with systems such as Deputy, payroll platforms, audit tools and reporting software
• Recruitment and interviewing experience

THE BENEFITS

• Lead a critical support services function within a major healthcare facility
• Diverse leadership role with significant operational responsibility
• Structured onboarding and comprehensive training program
• Ongoing professional development and career progression opportunities
• Supportive team culture that values safety, quality and continuous improvement
• Free onsite parking
• Access to a wide range of corporate benefits and discounts
• Career opportunities with one of the world's leading support services organisations