Operations Capability Lead | Fixed Term Contract

What you'll be doing:

• Own and continuously improve Carma's Step Up Program, creating clear pathways for team members to progress into more senior operational roles
• Build and maintain competency frameworks, skills matrices and career pathways across IRC operations
• Develop clear capability standards and assessment criteria for operational roles
• Design and maintain training content, learning resources and competency assessments
• Coordinate operational onboarding and capability programs, ensuring new starters have the skills and knowledge to succeed
• Design and deliver the Lead Program to develop Carma's next generation of frontline leaders
• Coach and support Senior Leads to build capability through structured on-the-job learning and development
• Maintain the operational readiness register and succession pipeline across IRC functions
• Partner with operational leaders to identify capability gaps, workforce risks and development priorities
• Lead cross-training initiatives that improve workforce flexibility and operational resilience
• Track capability progression and ensure training and competency records are accurate and up to date
• Measure the effectiveness of capability programs through data, feedback and operational performance
• Produce regular reporting on capability, succession readiness, onboarding, cross-skilling and internal progression
• Analyse workforce data and turn insights into practical recommendations for workforce planning and operational decision-making
• Identify opportunities to improve operational performance through better capability, training and development
• Coordinate external training providers and accredited learning where required
• Work closely with People Experience, Talent Acquisition and Operational Leadership to build a strong internal talent pipeline
• Ensure all capability programs and assessments align with Carma's policies, operational standards and compliance requirements

About you:

• Experience in Learning & Development, Operational Capability, Organisational Development or Workforce Capability
• Proven experience designing competency frameworks, structured learning pathways and capability programs
• Experience developing frontline teams within manufacturing, logistics, automotive, warehousing or similar operational environments
• Strong understanding of workforce capability, succession planning and internal talent development
• Experience coaching leaders and influencing stakeholders across different levels of an organisation
• A genuine interest in helping people develop and creating meaningful career pathways
• Strong project management skills with the ability to manage multiple programs and priorities at once
• Comfortable using data to identify capability gaps, measure outcomes and influence decisions
• Excellent communication skills and the ability to build strong relationships with both operational and corporate teams
• Highly organised, detail-oriented and comfortable working in a fast-paced, constantly changing environment
• A continuous improvement mindset—you naturally look for ways to make things simpler, better and more scalable
• Comfortable working with Microsoft Office and learning, workforce management or HR systems
• Experience working in a high-growth or operationally complex environment will be highly regarded
• Qualifications in Learning & Development, Human Resources, Organisational Development or a related discipline are highly regarded

What's in it for you?

• Join one of Australia's fastest-growing automotive businesses and help shape how our operational teams learn, develop and grow
• Build programs that create real career pathways and future leaders across the business
• Work alongside passionate operational and People teams in a collaborative, high-growth environment where your ideas genuinely make an impact
• Our open-plan office comes fuelled with fresh coffee, a snack stash for any craving, and Friday rooftop drinks to keep your energy in the fast lane!
• Sweet perks because, well, we're a car business—enjoy discounts on Carma cars, parts, and NRMA cover to rev up your ride!