Technical Business Analyst

Locations: Sydney, Melbourne, Canberra, Brisbane, Adelaide, Hobart, Australia Remote

The Role

Our Technical Business Analysts own data integration with our customers, ensuring they get value from Gridsight's platform quickly and seamlessly.

This is equal parts customer-facing and technical. You'll work directly with utility customers to help them understand what data we need, review what they send, give feedback on issues, and get it into the platform. You'll spend roughly half your time in conversations with customers and half heads-down wrangling data, and configuring the system.

What You'll Do

• Work directly with utility customers to help them understand what data Gridsight requires, in what format, and how to provide it
• Review incoming customer data against expected schemas and quality standards, providing clear and constructive feedback on issues
• Onboard customer data into the platform using our tooling and workflows
• Identify and act on opportunities to improve our internal tooling, automating manual steps, improving validation, and making the data onboarding process more efficient, high quality and repeatable
• Drive customer data deliveries to completion — following up, unblocking, and maintaining momentum through the implementation process
• Manage complex customer situations with composure: unrealistic timelines, incomplete data, shifting priorities, and competing demands
• Identify and act on opportunities to automate manual steps, improve tooling, and make the data onboarding process more efficient and repeatable

What You'll Bring

• Strong communication skills — you can explain technical data requirements to non-technical people, give constructive feedback, and manage expectations with confidence
• Proactive and self-directed — you see what needs doing and drive it to completion without close supervision
• Experience using SQL to analyse, validate, and wrangle messy datasets
• Experience in customer-facing or consulting-style technical roles with external stakeholder management
• Comfort with ambiguity — customer data environments are inconsistent and varied, and there won't always be a playbook
• Ability to manage your own time and priorities across multiple concurrent customer engagements
• 3+ years of professional experience in technical business analyst roles, data engineering, data analysis, technical consulting, or a similar role involving both technical and stakeholder-facing work

What Would Set You Apart

• A track record of improving processes — automating manual work, building internal tools, or introducing better ways of working
• Experience with dbt or similar ELT frameworks, and exposure to working within data pipelines
• Expertise in leveraging AI-assisted development tooling
• Experience in energy, utilities, or infrastructure domains

What We Offer

• Competitive salary and equity package
• Remote-first, with head office in Sydney
• A talented team working on hard problems that matter
• A unique culture built around dialogue