Executive Officer

• National consumer body advocating for better communications and services
• Report to the CEO in this operational executive leadership opportunity
• Full-time Sydney based role, with some hybrid options

The Organisation

The Australian Communications Consumer Action Network (ACCAN) is Australia’s peak national consumer advocacy organisation for communications working to achieve trusted, accessible, inclusive, affordable and available communications and digital services for all Australians.

ACCAN exists to improve outcomes for all Australians including those who are vulnerable, small businesses, and community focussed not-for-profits through advocacy, policy development and stakeholder engagement. With a strong focus on representing community interests and driving positive change, ACCAN plays an important role in influencing policy, regulation and industry decision-making. Their work covers a broad range of issues from consumer protection and communications infrastructure to digital services.


Benefits & Culture

• Sydney CBD office location
• Hybrid working, 3 days per week in the office
• Hands-on leadership position, working closely with the CEO and Board
• Lead a corporate services function supporting a purpose-driven organisation

The Role

Reporting to the CEO, you will lead the organisation's operational and corporate services functions, ensuring effective systems, governance and financial management to support the delivery of its strategic plan. As a key member of the leadership team, you will be responsible for;

• Partnering with the CEO to develop and implement strategic and annual operating plans
• Overseeing financial management, including budgeting, forecasting, reporting and internal controls
• Managing governance processes, board and committee support and statutory compliance
• Leading risk management and organisational improvement initiatives
• Developing and reporting on business cases and proposals
• Overseeing corporate services operations, including ICT, procurement, facilities, HR and WHS
• Managing external providers, grants and funding arrangements

Skills Required

You will be an experienced executive officer or similar, or aspirational hands-on COO with a strong understanding of organisational governance, financial oversight and business operations. You will also have the following skills;

• Qualifications in business, finance, accounting, governance, law or a related discipline, or equivalent senior experience
• Experience leading operational or corporate services functions
• Ability to translate strategic plans into operational priorities and organisational outcomes
• Financial management capability and an understanding of not-for-profit organisations
• Experience supporting a board, and knowledge of governance, risk and compliance legislation
• Highly developed communication and stakeholder engagement skills, with the ability to make sound practical data-informed decisions

ACCAN is an EEO employer: Aboriginal and Torres Strait Islander peoples, persons with disabilities and people from culturally, linguistically, and religiously diverse backgrounds are encouraged to apply.


If you are an experienced operational leader looking to make an impact within a respected national advocacy organisation, please submit a CV with a self-written cover letter responding to the skills required section above or contact Debbie Jardine at NGO Recruitment on (02) 8243 0570. To request a full information package, please email officeadministrator@ngorecruitment.com (no applications here please).


Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.