Director - Residential Living & Customer Experience

What if aged care was about living more, not slowing down? Your opportunity to lead the transformation of residential living.

• Lead a genuine commercial turnaround and operational transformation
• Reimagine residential aged care and empower people to live their best lives
• Inspire 350 people to deliver exceptional care and customer experiences

What if ageing wasn't about slowing down, but about living more?

More independence. More connection. More choice. More moments that matter.

At Kalyra, they believe growing older shouldn't mean giving up the things that make life extraordinary. It should mean continuing to live with purpose, belonging, opportunity and joy.

Kalyra isn't looking for someone who simply wants to manage residential aged care. They're looking for someone who wants to reimagine it.

Someone who believes extraordinary communities are built by empowering everyone within them, the people who call them home and the people who make them feel like home.

And someone with the commercial courage, operational capability and inspirational leadership to turn that vision into reality.

This isn't your traditional residential aged care leadership role.
Harrison McMillan is partnering with Kalyra to appoint their next Director – Residential Living & Customer Experience.

Reporting directly to the CEO and joining Kalyra's Executive Leadership Team, you'll lead a substantial residential aged care portfolio and inspire a workforce of approximately 350 people.

This is a genuine transformation opportunity.

Your challenge? Create extraordinary living experiences for older Australians while transforming an established operation into a commercially sustainable, high-performing business.

You'll challenge traditional thinking, bring your people along on the journey and embed meaningful improvements that enhance resident experiences and deliver sustainable commercial performance.

Because great customer experiences and strong commercial performance shouldn't be competing priorities. The best leaders know how to deliver both.

What you'll make possible

• Drive a commercial turnaround. Take ownership of financial performance, workforce productivity and operational efficiency to build a sustainable, profitable future.
• Reimagine residential living. Bring fresh thinking from hospitality, clinical care and customer experience to create environments where choice, independence and connection thrive.
• Empower your people. Inspire approximately 350 employees and develop commercially accountable leaders who feel trusted, supported and confident to challenge the status quo.
• Lead meaningful sustainable change. Improve operating models, bring people along on the journey and embed improvements that deliver lasting results.
• Shape the future. Partner with the CEO and Executive Team to drive innovation, growth and a new vision for residential aged care.

Who we're looking for
You might be a clinician who knows there's a better way to deliver aged care.

You might be an experienced aged care executive ready to challenge traditional thinking.

Or you might come from hospitality, healthcare, retirement living or another complex, customer-focused industry.

We're less interested in where you've come from and more interested in what you can make possible.

You'll bring proven leadership of complex operations, strong commercial acumen, experience delivering transformation and the ability to inspire people through change.

Clinical qualifications and aged care experience are absolutely welcomed. We'd love to hear from clinicians who combine their understanding of care with commercial thinking, innovation and exceptional leadership.

Above all, you'll be optimistic, courageous, commercially astute and genuinely passionate about improving people's lives.
Let's be honest. This role isn't for everyone.

This role probably isn't for you if:

• You're more comfortable maintaining the status quo than challenging it. Kalyra wants someone who sees possibilities and has the courage to do things differently.
• You believe commercial performance and exceptional care are competing priorities. This role needs a leader who knows how to deliver both.
• You see compliance as the ultimate measure of success. Clinical excellence, safety and compliance are non-negotiable. But they're the foundation, not the ambition.

We're looking for someone who can balance the heart of a purpose-driven organisation with the commercial discipline of a successful business.

Why Kalyra?
Kalyra is a proudly South Australian organisation with a purpose that goes beyond providing care.

Their purpose is simple: "We exist so that people can live in communities where they feel they belong, enhancing living."
They're proud of their history, but equally excited about what's next.

This is your opportunity to challenge convention, inspire transformation and create communities where everyone, whether receiving services or providing them, feels empowered to thrive.
Could you be the executive who changes the way we think about ageing?

If you're an innovative, optimistic and commercially minded leader who believes residential aged care can be so much more, we'd love to hear from you.

Because at Kalyra, it's not just about adding years to life. It's about adding life to years.

Interested? Apply now, or reach out for a confidential conversation with:

Joanne Murtagh | Account Manager, Harrison McMillan
M: 0489 279 011
E: joanne.murtagh@harrisonmcmillan.com.au

You rarely regret the conversations you have, only the opportunities you don't explore.

If this role has sparked even a little curiosity, what have you got to lose by picking up the phone? A five-minute conversation could be the start of something extraordinary.