Duty Manager

Are you seeking a genuine work life balance? A roster which includes day and night shifts? 1 weekend off per month? Caloundra RSL is now seeking an experienced and motivated Duty Manager to join our dynamic and supportive management team. This is a fantastic opportunity to be part of an iconic hospitality venue that values career progression and recognises great work. If you're a natural leader who thrives on mentoring others, solving problems, and creating a positive workplace culture, all while delivering exceptional customer service, we’d love to hear from you. Look no further… Located in the heart of Caloundra, Caloundra RSL Club is a vibrant hub of entertainment, dining, and community spirit. As a non-profit organization, we proudly support veterans and foster connections through our commitment to service and excellence. What we offer Full time = Base Salary + Super + Meals Rotating Roster Half price gym membership for yourself and a family member with no lock in contract & a complementary personal training session every 6 – 8 weeks. Free access to Wellness programs Complementary barista coffee & soft drink Free parking Participation in our employee recognition and rewards program A robust on boarding process Ongoing training & growth opportunities The opportunity to work with a great team of hospitality professionals Your contribution  Coach & develop the team through constructive & effective feedback with the aim to improve employee knowledge, performance & reduce staff turnover. Participate in and coordinate innovation activities relating to operations & service practices to improve the customer & employee experience. Lead by example through superior customer service, positive & effective communication & productivity. Demonstrate dispute resolution techniques to resolve staff and customer grievances in an efficient manner ensuring a positive business outcome is achieved. Work well under pressure with the ability to multi task. Efficiently & effectively report on customer and employee related incidents. Do you have A passion for exceptional customer service Sound knowledge and experience in hospitality Leadership & management experience Current qualifications – RSA, RSG, Approved Managers License & RMLV. A Police Check Caloundra RSL Services Club Inc is passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.