Customer Support Manager - Paynesville Gardens Care Community

"At Opal HealthCare, we know that companies don’t succeed, people do." Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia’s leading aged care providers with over 146 Care Communities and over 23,000 team members nationwide. About the Role: We're looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Paynesville Gardens Care Community. What's on Offer: 📍 Location: Paynesville Gardens Care Community 💼 Employment Type: Permanent full-time, Monday to Friday 💰 Remuneration: Attractive base salary + 12% superannuation ➕ Additional Benefits:  12% superannuation Why Choose Opal? ✅ True work-life balance — Stable Monday to Friday hours, no weekends✅ Career development through our Opal HealthCare Academy✅ Leadership pathways — Grow your career in a supportive, values-led environment✅ $5,000 referral bonuses for bringing a friend onboard✅ National secondment opportunities to grow your career while exploring new locations✅ Sector-leading systems & innovation What You'll Do: ✔️ Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home. ✔️ Lead and inspire a team to deliver exceptional administrative and customer support services. ✔️ Build lasting, trusting relationships with residents, families, and key community partners. ✔️ Ensure our care community is a welcoming environment and a hub of connection. ✔️ Manage the efficient day-to-day operations of our administration function. What You'll Need: ✔️ Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded) ✔️ Proven leadership skills with experience coaching and mentoring a team ✔️ Exceptional communication skills with a genuine passion for helping people ✔️ An organised, empathetic nature with the ability to manage sensitive conversations Lead with Heart Join a team where your skills in building trust and community directly bring joy to those we care for. Apply now to take the next step in your leadership career with Opal HealthCare.