Customer Support Manager - Carlingford Greens Care Community

Exciting opportunity to join a dedicated team in a brand-new facility designed to deliver the highest standards of care, comfort, and wellbeing for our residents.    "At Opal HealthCare, we know that companies don’t succeed, people do." Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do.As one of Australia’s leading private aged care providers, we support over 23,000 team members caring for more than 14,000 residents across 149 Care Communities nationwide. About Carlingford Greens Care Community? Carlingford Greens Care Community is an exciting new purpose-built home opening in February 2027 in Sydney's north-west. Designed to set a new benchmark in residential aged care, the community combines contemporary architecture, beautifully landscaped gardens and light-filled living spaces to create a modern and welcoming environment. Featuring a vibrant Town Centre, onsite café, hair and beauty salon, and a physio-led Wellness Centre, Carlingford Greens Care Community offers an exceptional environment for residents, families and team members alike. With a strong focus on resident experience, innovation and high-quality care, the community is designed to create a welcoming place where people can live, work and thrive.   About the Role:   We're looking for a compassionate and connected Customer Support Manager to welcome new residents and lead our administration team at Carlingford Greens Care Community. What's on Offer: Location: Carlingford Greens Care Community, Carlingford Greens Employment Type: Permanent full-time, Monday to Friday Additional Benefits:  12% superannuation   Why Choose Opal? True work-life balance - Stable Monday to Friday hours, no weekends Career development through our Opal HealthCare Academy Leadership pathways - Grow your career in a supportive, values-led environment $5,000 referral bonuses for bringing a friend onboard National secondment opportunities to grow your career while exploring new locations Sector-leading systems & innovation   What You'll Do: Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home. Lead and inspire a team to deliver exceptional administrative and customer support services. Build lasting, trusting relationships with residents, families, and key community partners. Ensure our care community is a welcoming environment and a hub of connection. Manage the efficient day-to-day operations of our administration function.   What You'll Need: Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded) Proven leadership skills with experience coaching and mentoring a team Exceptional communication skills with a genuine passion for helping people An organised, empathetic nature with the ability to manage sensitive conversations   Lead with Heart Join a team where your skills in building trust and community directly bring joy to those we care for. Apply now to take the next step in your leadership career with Opal HealthCare.