Workforce Management Coordinator

Workforce Management Coordinator 

• Located in Macquarie Park, NSW (onsite)
• Full Time, permanent opportunity
• Working either 8:00am - 4:00pm or 10:00am - 6:00pm, working one Sunday a fortnight (Sunday will be working from home)

Start date will be Monday 13th January. 18th January - 22nd January will require travel to Adelaide for training

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You'll also have access to benefits designed to support your wellbeing and growth, including:

• Career development and ongoing learning opportunities
• Supportive leaders and a collaborative team culture
• Benefits to support your wellbeing
• Opportunities to contribute to meaningful services
• A diverse and inclusive workplace where everyone matters
• Long-term career opportunities within a government-backed contract

 

Make an impact at Serco

As a WFM Coordinator at Serco, you'll support effective service delivery by translating workforce requirements into accurate, compliant and cost-effective rosters. You'll coordinate scheduling, attendance and employee data, respond to operational changes, and provide timely workforce insights to help leaders maintain coverage, optimise workforce utilisation and meet employee, contractual and business requirements. You'll also maintain the integrity of workforce management information and act as a key liaison between Payroll and Operations for enquiries relating to employee hours worked.

As a WFM Coordinator, you'll make a positive impact by:

• Completing end-to-end roster maintenance and ensuring published rosters comply with relevant employment and industrial instruments
• Building, publishing, managing and auditing rosters and baseline demand in accordance with the workforce plan
• Coordinating roster backfill and optimising shifts to meet service delivery requirements
• Ensuring employee attendance data is complete and accurate and managing attendance enquiries
• Managing and auditing employee profile data and user access within the workforce management system
• Supporting workforce management system upgrades, user acceptance testing and system audits
• Providing stakeholders with accurate analysis and evidence-based recommendations to improve workforce planning
• Monitoring roster performance in real time and proactively identifying potential and emerging weaknesses in workforce rosters
• Maintaining high standards of workforce management data integrity and quality
• Providing administrative and coordination support to the Contract Manager and wider team as required

 

Serco is a place for you

You could be a great fit if you have:

• Sound knowledge of business operations, including productivity KPIs, service levels and the interdependencies between quality, productivity, payroll and invoicing
• Advanced knowledge of workforce planning, workforce planning software, associated hardware and CRM systems
• Demonstrated competence in workforce management methodologies
• Strong planning and organisational skills with effective stakeholder engagement capability
• Demonstrated ability to analyse and interpret data accurately
• Experience in workforce planning and scheduling, including managing complex forecasting algorithms across multiple contact channels and stakeholder groups
• Well-developed technical capability across Microsoft Office applications and relevant technologies

 

In joining us, you'll be part of a highly supportive culture with trusted leaders who will help you achieve your goals. Here, you'll appreciate a flexible approach to work-life while contributing to effective workforce planning, service delivery and operational performance.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTIQ+, veterans and people with disability.

By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

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Impact a better future at Serco.