Residential Advisor & Customer Service Coordinator

_{06th November, 2026}

We are seeking new Residential Advisors (RAs) to join the UniLodge team at UniLodge Royal Melbourne.
If you are passionate about making a difference in our community, love where you live and care about people and the kind of experiences they have, then this role is for you! 
 
Day to day duties include:

• Act as a mentor, and form a friendly and open point of contact for assistance, information and welfare to residents. 
• Run events and activities as part of the residential life program 
• Provide advice and report any concerns regarding resident welfare. 
• Assist the Management team with grievances and or conflict resolution as required. 
• Be an active member of the emergency response team during shift times and other times when in the building. 
• Carry the after-hours emergency phone when on duty. 
• Provide after-hours on-call assistance to residents of UniLodge. 
• Operate reception and complete office admin tasks  
• Call the emergency services when appropriate to ensure a quick response to any emergency. 
• Monitor smoking on and between floors and report any offenders. 

What you'll need to succeed: 

• Must be a resident at UniLodge  Royal Melbourne, whose residence agreement concludes not before July 2027, and preferably not before January 2028.
• A demonstrated capacity for leadership and maturity. 
• An ability to respond to difficult or challenging situations in a calm and responsible manner while following all appropriate procedures. 
• Have empathy with the diverse issues faced by university students and an appreciation of the needs of students in residential accommodation. 
• Good writing skills and ability to motivate others. 
• High level of creativity and problem-solving ability. 
• Ability to interact with residents of many different cultures and backgrounds. 
• Ability to work independently and with minimal supervision. 
• Experience living in student residential accommodation. 
• Must have flexible availability to meet the training and rostering requirements, including during weekends. 

Preferably you will have completed 12 months of tertiary study, and have spent at least six months living at Royal Melbourne already - but we do still welcome your application if you don't meet all of those criteria. 
You must be available to attend training between November 23-27. You must also be available to work during the December-February break; we will consider applicants who are away for part of this period, but not the entirety of it. 
Benefits and Culture
 
We have a culture that's built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible. We'll provide you with: 

• A great culture with fun events and activities 
• Acknowledgement, rewards and benefits 
• A chance to develop your leadership skills and gain real-world work experience. 
• Opportunities for personal and professional development 

If you've got a warm and engaging personality and have the passion and drive to really make a difference, we'd love to hear from you. Because you'll fit right in! 
 
What you need to do now:
 
If you're interested in this exciting role, please send through a 1-page cover letter and your CV now. The option to upload a video cover letter is also available - not compulsory, but a great way to make your application stand out! 
 
While we take a look at your application, we encourage you to get to know us a little better through our website and various social media channels. 
Timeline: 
18/10/2026 - Applications close.
26-30/10/2026 - Interviews take place (your interview will take about 20 mins, plus 20 mins preparation time just before the interview).
By 6/11/2026 - Applicants notified 
23/11/2026 - Training commences (applicants must be available for training throughout the week of November 23-27, Mon-Fri) 
 
 
If you would like to discuss this role further, please contact Jordan Blick on reslife.royalmelbourne@unilodge.com.au.