Residential Advisor/ Customer Service Coordinator - Studeo Melbourne

_{12th November, 2026}

We are seeking new Residential Advisors (RAs) to join the RA team at Studeo Melbourne. Multiple positions are available.
If you are passionate about making a difference in our community, love where you live and care about people and the kind of experiences they have, then this role is for you!

Day to day duties include

• Act as a mentor, and form a friendly and open point of contact for assistance, information and welfare to residents.
• Run events and activities as part of the residential life program
• Provide advice and report any concerns regarding resident welfare.
• Assist the Management team with grievances and or conflict resolution as required.
• Be an active member of the emergency response team during shift times and other times when in the building.
• Carry the after-hours emergency phone when on duty.
• Provide after-hours on-call assistance to residents of Studeo.
• Operate reception and complete office admin tasks 
• Call the emergency services when appropriate to ensure a quick response to any emergency.
• Monitor smoking on and between floors and report any offenders.

What you'll need to succeed

• Must be a resident at Studeo Melbourne, whose residence agreement concludes not before July 2027.
• A demonstrated capacity for leadership and maturity.
• An ability to respond to difficult or challenging situations in a calm and responsible manner while following all appropriate procedures.
• Have empathy with the diverse issues faced by university students and an appreciation of the needs of students in residential accommodation.
• Good writing skills and ability to motivate others.
• High level of creativity and problem-solving ability.
• Ability to interact with residents of many different cultures and backgrounds.
• Ability to work independently and with minimal supervision.
• Experience living in student residential accommodation.
• Must have flexible availability to meet the training and rostering requirements, including during weekends.

 
Benefits and Culture

We have a culture that's built on trust and engagement and we go the extra mile to make your career at UniLodge as rewarding as possible.  We'll provide you with:

• A great culture with fun events and activities
• Acknowledgement, rewards and benefits
• A chance to develop your leadership skills and gain real-world work experience.
• Opportunities for personal and professional development

If you've got a warm and engaging personality and have the passion and drive to really make a difference, we'd love to hear from you. Because you'll fit right in!

What you need to do now

If you're interested in this exciting role, please send through a 1-page cover letter and your CV now. The option to upload a video cover letter is also available - not compulsory, but a great way to make your application stand out!

While we take a look at your application, we encourage you to get to know us a little better through our website and various social media channels.
If you would like to discuss this role further, please contact Annie Asquith on rlm.lincolnhouse@unilodge.com.au.