Level 3 Support
Love Your Work
via careers-page.com
- Location
- Newport, NSW
- Type
- Full-time
- Salary
- $100k – $120k
Job Description: Managed Services organisation with a collaborative, diverse and dynamic culture requires a Level 3 End User Support Consultant. This role will involve providing third level support on modern workplace…
About the role
Job Description:
Managed Services organisation with a collaborative, diverse and dynamic culture requires a Level 3 End User Support Consultant. This role will involve providing third level support on modern workplace technologies to clients and providing mentorship to more junior members of the team.
The role
- To support and manage modern workplace systems and cloud technologies such as Microsoft Office 365, Teams, SharePoint, as well as Microsoft Azure hosting,
- You will be working with clients Microsoft solutions that are transforming the way they do business. With security a key focus, the role will also leverage your broad technical knowledge to help shape and manage the systems to the clients requirements.
Responsibilities
- Technical client engagement and customer service - manage client solutions end to end
- Take ownership of escalated client issues or incidents and follow through on problems through to resolution. (L3 Technical Support)
- Ensure that all systems are scalable, reliable, efficient and secured.
- Solution staging, system configuration, implementation, patching, testing, cutover and documentation.
- Onboarding of new customers with detailed infrastructure auditing.
- Automate tasks and monitor their effectiveness.
- Mentor and coach junior engineers
- Technical Lead overseeing project delivery working closely with the Project Manager
Ideal Candidate
- Tertiary qualification in IT, or Computer Science, Engineering, or a related field highly desirable
- Industry Certificates will be highly regarded, preferably MS-900.
- Managed Services experience is essential
- Excellent troubleshooting and problem solving abilities
- Collaborative and supportive - a true team player and leader
Essential Technical Skills
- Mastery of Microsoft Office 365
- Solid understanding of Modern Management tools such as Intune, AutoPilot and Defender.
- Experience in identifying vulnerabilities and configuring systems to enhance endpoint security posture.
This is a hybrid role with at least 3 days based in the Newport office on the Northern Beaches. Please only apply if this location suits.
AU$ 100,000.00 - 120,000.00 (Australian Dollar)
via careers-page.com
