Microsoft 365 Support Consultant

About the Company

Davidson Technology are working with a leading Queensland Government client to secure an experienced Senior IT Support Consultant – Microsoft 365 to provide advanced technical support, administration and troubleshooting across enterprise Microsoft 365 environments.

Our client operates within a large, complex technology environment, delivering critical digital workplace services and technical support to Queensland Government agencies.

About the Role

As the Senior IT Support Consultant – Microsoft 365, you will provide Level 2/3 business-as-usual (BAU) technical support, administration and incident resolution across Microsoft 365 and associated identity, collaboration and security services.

You will troubleshoot complex technical issues across Microsoft Entra ID, Exchange Online, Microsoft Teams, SharePoint Online and OneDrive, ensuring reliable service delivery and minimal disruption to business operations.

A key focus will be managing Microsoft 365 incidents and service requests, including user access, authentication, licensing, mail flow, permissions, collaboration and connectivity issues. You will also support Microsoft 365 security controls, including MFA, Conditional Access, Defender and Purview.

You will manage incidents, service requests and approved changes through ServiceNow, following ITIL processes, service level agreements and established security and change management procedures.

Working closely with technical specialists, support teams and government stakeholders, you will investigate complex issues, document resolutions and contribute to continuous service improvement.

This is a six-month contract opportunity based in Brisbane CBD, with flexible working arrangements potentially available subject to operational requirements and approval.

About You

To be successful in this role, you will be an experienced Microsoft 365 Support Engineer, Modern Workplace Engineer, Senior Systems Administrator or IT Support Specialist with demonstrated experience providing hands-on technical support within large enterprise environments.

You will bring:

• Strong hands-on experience administering and troubleshooting Microsoft 365 environments, including complex Level 2/3 incidents.
• Demonstrated experience with Microsoft Entra ID, including user management, authentication, MFA, Conditional Access and licensing.
• Strong Exchange Online administration experience, including mailboxes, mail flow, permissions and Outlook troubleshooting.
• Experience supporting Microsoft Teams, SharePoint Online and OneDrive, including access, sharing, synchronisation and collaboration issues.
• Practical knowledge of Microsoft 365 security and compliance tools, including Defender and Purview.
• Experience with ITIL-based incident, problem and change management using ServiceNow or a comparable ITSM platform.
• Familiarity with PowerShell and Microsoft Graph for administration, troubleshooting and reporting.
• Excellent communication, customer service and problem-solving skills, with the ability to work independently and collaboratively.

Experience with Intune, Power BI, Power Platform, Microsoft Copilot or multi-customer managed service environments will be highly regarded.

You will be a proactive, customer-focused technical professional who can independently resolve complex operational issues, manage competing priorities and maintain reliable Microsoft 365 services.

The Benefits

This is an opportunity to contribute to the delivery and ongoing support of critical Microsoft 365 services within a leading Queensland Government environment.

You will work alongside experienced technical professionals in a collaborative Modern Workplace team, supporting enterprise technology services used across government agencies.

The role offers exposure to complex Microsoft 365 environments, opportunities to strengthen your technical expertise and the chance to contribute to continuous service improvement.

The position is based in Brisbane CBD, with flexible working arrangements potentially available subject to operational requirements and approval.

Please submit your current resume to apply. To learn more about Davidson, visit davidsonwp.com.