Senior Technical Specialist - ICT

Interested in a new Senior Technical Specialist role?

Your new companyWe are improving customer services to Queens landers, supporting small and family business owners, and providing better government services and support.
Your new roleThe Modern Workplace team within CITEC supports Microsoft 365 and modern workplace services for Queensland Government customers. This position provides business-as-usual (BAU) administration, technical troubleshooting and customer support across Microsoft 365 tenants and connected identity, collaboration and security services.
Key responsibilities:

• Provide advanced operational support, diagnosis and resolution for Microsoft 365 incidents and service requests, taking ownership through to closure or agreed escalation. 
• Administer Microsoft Entra ID and Microsoft 365, including user and group management, access issues, licensing advice, authentication, guest access and routine tenant configuration within approved controls. 
• Support Exchange Online and mail services, including shared and resource mailboxes, mail flow, distribution groups, permissions, connectivity and Microsoft 365 Apps issues. 
• Resolve Microsoft Teams, SharePoint Online and OneDrive incidents, including collaboration, permissions, sharing, synchronisation, site administration and operational lifecycle requests. 

What you'll need to succeed

• Demonstrated hands-on experience administering Microsoft 365 in an enterprise or managed service environment; formal qualifications are not mandatory where equivalent experience is demonstrated.
• Microsoft 365 Administrator, Teams, Endpoint, Identity or Security certifications are desirable, together with experience using PowerShell and Microsoft Graph for operational administration.
• Experience in a multi-customer managed service environment and familiarity with Queensland Government security and service obligations is desirable.

What you'll get in return

• Great opportunity to work for improving customer services to Queenslanders.
• We connect individuals with quality training and skills development, opening doors to new opportunities and economic participation. 
• A career with the department means making a real difference – join us in building a skilled, adaptable, and vibrant workforce for Queensland. 

What you need to do nowIf you're interested in this role, click 'APPLY NOW' to forward an up-to-date copy of your CV, or call now (Tejasva Awasthi - +61 (07) 3243 3060/ Tejasva.Awasthi@hays.com.au)If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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