Customer Service & Sales Consultant | Warm Leads + Hybrid

We are excited to be recruiting for a Customer Service, Sales & Retention Consultant to join a leading Australian private health insurance provider, known for delivering personalised health insurance solutions to members, veterans and their families.

This opportunity is focused on building genuine relationships with customers and helping them find the right health insurance solutions to suit their individual needs. Working primarily with warm, engaged leads who have already expressed interest, you'll take a consultative approach to understanding their needs, identifying suitable options and guiding them through the process.

You'll be joining a small, supportive and collaborative team where success is celebrated together and delivering exceptional customer service is just as important as achieving sales results.

As a close-knit organisation, they genuinely value their employees and are committed to providing ongoing training, development and support. This is a fantastic opportunity to join a friendly, team-focused environment where everyone works together towards shared goals.

What's in it for you and Key Points!

• 12-month contract, with potential for extension. Full-time hours. 
• $71,000 + super + quarterly team bonuses/commission.
• Surrey Hills location, just a 4-minute walk from the train station, with free off-street parking available.
• Monday to Thursday, 8:30am–6:00pm and Friday, 8:30am–5:00pm, working rostered 8-hour shifts.
• Hybrid working arrangement – 3 days in the office and 2 days working from home.
• Join a small, supportive team of 6 with a genuinely collaborative culture.
• Warm leads! Spend the majority of your time speaking with customers who have already expressed an interest
• Quarterly team bonuses/commission based on collective performance, encouraging teamwork. 

About the Role

This is a predominantly phone-based role where you'll engage with prospective and existing members, helping them understand their private health insurance options and providing tailored solutions to meet their needs.

The position offers a great mix of inbound sales enquiries, outbound follow-ups, customer retention and relationship management. You'll primarily be working with warm leads, speaking with customers who have already expressed an interest in the organisation's products and services.

Responsibilities include:

• Handling inbound enquiries via phone and email, alongside outbound calls to customers who have enquired online.
• Building rapport, recommending suitable products and converting enquiries into new memberships.
• Participating in occasional outbound campaigns to reconnect with previous customers.
• Managing cancellation enquiries and identifying opportunities to retain existing members.
• Identifying cross-selling and upselling opportunities.
• Working towards sales, retention and customer service targets as part of a collaborative team.

About You

We are looking for someone who genuinely enjoys connecting with customers, has a natural ability to build relationships.

To be successful, you will ideally bring:

• Previous sales experience, ideally within a phone-based or contact centre environment.
• Strong customer service skills and a genuine passion for helping people.
• Confidence in providing suitable solutions.
• The ability to build rapport quickly and create positive customer experiences.
• A collaborative approach and willingness to contribute to team success.

If you have a strong work ethic, enjoy building relationships and are looking for an opportunity to join a supportive organisation that values teamwork and work-life balance, we would love to hear from you!

APPLY NOW using the link or contact Georgina at SMAART Recruitment on 0431 293 145 or georgina@smaart.com.au if you have any questions.