Member Services Specialist

Customer Service Representative

Ready to take your customer service career to the next level?

Join a growing organisation within the private health insurance sector and become part of a supportive team where you'll receive extensive training, ongoing development and genuine opportunities to progress.

This permanent, full-time Sydney role offers a $75,000 salary package + potential annual bonus, along with hybrid working flexibility after training.

About the Role:

• As a Customer Service Representative, you'll be the first point of contact for new and existing customers, providing friendly, ----knowledgeable support across phone and email.
• You'll build relationships, solve problems and help customers find the right solutions, all while developing valuable experience within the health insurance industry.

What You'll Be Doing:

• Deliver exceptional customer service via phone and email
• Build rapport and understand individual customer needs
• Provide clear and accurate information about products and services
• Resolve enquiries and identify opportunities to improve customer experiences
• Maintain accurate customer records across multiple systems
• Work collaboratively within a supportive, high-performing team

About You:

You'll be a confident communicator who genuinely enjoys helping people and solving problems.

Ideally, you'll bring:

• Previous customer service, contact centre, banking, insurance, superannuation or similar experience
• Strong verbal and written communication skills
• A confident and engaging phone manner
• Excellent problem-solving skills and attention to detail
• Confidence navigating multiple systems
• A positive, resilient attitude and eagerness to learn

What's in it for You?

• $75,000 salary package + potential annual bonus
• Hybrid working flexibility after training
• Structured onboarding and comprehensive training
• Ongoing coaching and professional development
• Supportive and collaborative team culture
• Genuine long-term career progression
• Opportunity to build specialist experience within private health insurance

Looking for more than just your next customer service role? This could be the opportunity to build a long-term career within a growing organisation. Apply today!

At people2people, Edge Recruitment and Frog Recruitment, we welcome everyone and encourage people to be their authentic selves. If you require reasonable adjustments during the recruitment process, please contact your recruitment consultant so we can support your needs.