Customer Care Specialist

About Guild Insurance

Guild Insurance is Australia’s leading provider of insurance solutions for allied healthcare professionals. For over 60 years, we’ve delivered exceptional products and services, driven by genuine care for our clients’ professional and financial wellbeing.

With over 40 industry partnerships and 110,000 customers nationwide, we offer insurance our clients can truly depend on.

 

How we'll thrive together

We thrive together at Guild Insurance.  Our people feel truly connected to our purpose and are motivated by it. With our eyes on the future, our people thrive on a challenge and learn from each other. Guild Insurance team members truly care about each other and our customers, and everyone contributes to make a real difference by supporting the people our communities rely on.

 

Your New Role

As a Customer Service Specialist, you'll be the first point of contact for customers across our Home and Pet Insurance portfolios. You'll help customers with enquiries, policy updates and general support, delivering exceptional service and creating positive customer experiences every day.

This is an ideal opportunity for someone who enjoys helping people, thrives in a fast-paced environment and is looking to develop a career in insurance.

You will:

• Provide first point resolution for customer enquiries and support customers across the policy lifecycle.
• Investigate and resolve customer concerns or complaints in line with company policy.
• Process policy changes and maintain accurate customer records. 
• Identify opportunities to support customers with additional products and services.
• Work collaboratively with teams across underwriting, operations and customer care.
• Achieve individual and team service and sales targets.
• Maintain high standards of quality, compliance and customer service.

 

About You

You may already be working in customer service, banking, contact centres, financial services or insurance. Most importantly, you're passionate about delivering great customer experiences and enjoy building relationships with people.

You'll bring:

• Previous experience in a customer-facing or customer service role.
• A genuine customer-first mindset and strong communication skills.
• The ability to manage competing priorities and work in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Confidence using multiple systems and digital tools.
• A positive attitude and willingness to learn.

Insurance experience is not essential, although experience within general insurance, pet insurance, banking or other regulated environments will be highly regarded.

 

What We Offer

• Hybrid working: 2 days in-office, 3 days remote
• Exclusive staff discounts with leading retailers
• Employee Assistance Program with innovative wellbeing support
• Health & wellbeing initiatives to help you thrive

 

Next Steps

If you're looking for an opportunity to build your career with a purpose-driven organisation and help customers when it matters most, we'd love to hear from you.

After applying, you’ll receive an email acknowledgment. We’re committed to providing a personalised experience for all suitable applicants.

Please note: Applicants must have the legal right to work in Australia. Evidence of working rights and completion of relevant pre-employment checks, including background screening, will form part of the recruitment process. If you’re the preferred candidate, we’ll ask you to complete background checks including identity verification and police checks.