Executive Director Enterprise Enablement & Strategic Services
NSW Department of Customer Service
via nswconnect.csod.com
- Location
- Sydney, NSW
- Type
- Full-time
- Salary
- $315k
About the role
This is a unique executive leadership opportunity with the State Insurance Regulatory Authority (SIRA), helping shape the future capability of an organisation that protects millions of people across NSW through the workers compensation, CTP and home building compensation schemes. As Executive Director, Enterprise Enablement & Strategic Services, you will lead the functions that underpin organisational performance, ensuring SIRA remains a contemporary, customer-focused, intelligence-led, risk-based regulator. Working at the centre of the organisation, you will drive innovation, strengthen capability and support enterprise-wide decision making that delivers better outcomes for the people and communities of NSW. The role You will lead a diverse portfolio that enables organisational excellence across a complex and evolving regulatory environment. Partnering closely with the Chief Executive and as part of the Executive Leadership Team, you will help drive enterprise performance, lead major transformation initiatives and strengthen the systems, culture and capabilities that support SIRA's long-term success. As a member of SIRA's executive leadership team, you will contribute to organisational strategy, foster a high-performance culture and help position SIRA as a modern and future-focused regulator. What you bring You are an accomplished executive leader with experience leading enterprise, corporate or enabling functions within complex organisations. You will demonstrate: Why this role matters This is an opportunity to shape the capability, culture, and performance of the organisation responsible for regulating some of NSW's most important insurance and compensation schemes. Your leadership will help strengthen public confidence, support regulatory excellence, and ensure SIRA remains equipped to meet future challenges and opportunities. How to Apply To apply, please submit your CV and a cover letter outlining your interest in the role and how your skills and experience align with the requirements. Your cover letter should form the first page of your CV. About us The State Insurance Regulatory Authority (SIRA) is the independent regulator of the NSW workers compensation, CTP and home building compensation schemes. We work to improve outcomes for scheme participants, strengthen public confidence and ensure the long-term sustainability of the systems we regulate.
Click here to access the Role Description . For enquiries relating to recruitment please contact Caitlin Birrell via caitlin.birrell@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Tuesday 24 November 2026 [11:59pm]
Careers at Department of Customer Service
A career at the Department of
Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform
that benefits people across NSW. We are focused on delivering excellent customer service, digital
transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The strength of our workforce lies in its diversity and embracing
difference, while the key to our success is leveraging the contributions of employees with different
backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
via nswconnect.csod.com
