Vendor Manager

Why You'll Love Working With Us

Some of the key benefits of joining Programmed include:

• Play a critical role supporting a major property maintenance and facilities services contract
• Develop and manage a large contractor network across multiple service streams
• Influence operational performance, service delivery and supplier outcomes
• Partner with stakeholders across Operations, Compliance, HSEW, Finance and Performance teams
• Drive continuous improvement initiatives and supplier capability development
• Full-time permanent opportunity with a leading facilities management provider
• Career development opportunities within contract management, operations and leadership
• Supportive culture focused on safety, service excellence and continuous improvement

About the Opportunity

Programmed Facility Management is seeking an experienced Vendor Manager to support a major property maintenance services contract based in Docklands.

The Vendor Manager is responsible for the development, performance, capability and governance of the contractor network supporting service delivery across Victoria. Acting as the contract owner for subcontractor engagement and performance management, you will ensure the contractor network has the capacity, capability, compliance and operational maturity required to meet operational and contractual requirements.

Working closely with Operations, Performance, Work Coordination, Planned Maintenance, Compliance, HSEW and Finance teams, you will build strong contractor relationships, monitor performance, drive continuous improvement initiatives and support the ongoing success of the contract.

Key Responsibilities

• Develop and maintain a capable and sustainable contractor network
• Manage relationships with subcontractors and service providers across multiple service streams
• Ensure sufficient contractor capacity exists to meet current and future workload demands
• Identify and address contractor capability gaps, performance concerns and resourcing risks
• Support onboarding and integration of new suppliers and contractors
• Develop contingency and succession plans for critical service providers
• Monitor contractor performance against agreed KPIs and contractual requirements
• Conduct contractor performance reviews and engagement meetings
• Analyse performance data, quality outcomes and operational results
• Develop and implement contractor improvement plans where required
• Support governance processes, contractor audits and compliance activities
• Maintain accurate contractor records and documentation
• Support workforce and contractor capacity planning activities
• Assist operational teams in managing workload allocation and supplier utilisation
• Identify emerging risks and develop mitigation strategies
• Drive initiatives that improve supplier performance, service quality and operational efficiency
• Promote consistency, innovation and best practice across the contractor network
• Prepare contractor performance reports and dashboards
• Monitor and analyse service delivery trends, risks and opportunities
• Develop strong working relationships across operations and support functions
• Provide recommendations to management regarding supplier performance and network optimisation

About You

To be successful in this role, you will be a relationship-focused professional with strong commercial acumen and experience managing contractor or supplier networks within a service delivery environment.

You will also possess:

• Experience managing subcontractors, suppliers, service providers or contractor networks
• Strong understanding of contractor performance management and supplier governance
• Experience operating within contractor-delivered service environments
• Demonstrated ability to influence stakeholders and build effective working relationships
• Excellent communication, negotiation and relationship management skills
• Experience analysing operational, performance or service delivery data
• Strong problem-solving and continuous improvement capability
• Ability to manage competing priorities in a fast-paced environment
• Current Driver Licence

Highly Regarded

• Qualification in Business, Facilities Management, Procurement, Contract Management, Construction, Property or a related discipline
• Experience within facilities management, maintenance services, construction, utilities or government contracting environments
• Experience managing KPI-driven service contracts
• Experience supporting contractor mobilisation, onboarding and capability development
• Experience preparing performance reports, dashboards and management insights

About Us

Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.

Working with Programmed means becoming part of a business that values its people, prioritises safety and supports career development. We take pride in delivering exceptional outcomes for our clients while fostering a workplace culture built on respect, collaboration and continuous improvement.

Work With Us

Join us on our mission to build outstanding people, strong customer partnerships and exceptional service outcomes. Apply today.

Our Commitment

Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate.

We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities.

If flexibility would support your success in this role, we encourage you to apply.